philosophy

Vision

QIP/AGPAL sets the world benchmark for the design and delivery of quality improvement services in health care environments.

Mission

To excel at designing and delivering customer focused quality improvement services to Australian and international health care environments in order to improve safety and quality outcomes so that people's health and wellbeing can be maximised.

QIP/AGPAL Values

Integrity - we have corporate governance principles and we adhere to an articulated code of conduct and code of ethics. We make responsible decisions.

Innovation - we have a culture that values and welcomes people's ideas and opinions. Our people constantly strive to improve and innovate to enhance our customer satification.

Communication - we provide and seek clear, articulate, accurate and timely information while respecting and listening to our people and customers.

Excellence - we strive to exceed corporate, operational and personal performance benchmarks. Accuracy, optimal performance and going above and beyond allows us to succeed in this.

Professionalism - we deliver a service that respects the rights of others, maintains confidentiality and is courteous in order to meet or exceed our stakeholders' expectations.

Our People - we recognise and reward the contributions out people make to add value to our business.

Quality - we utilise a total quality management framework. Quality is inherent in all that we do.

Empathy - we continually strive to understand the needs of our clients, our people, our stakeholders and our market.

Cultural Diversity - we recognise and respect the variety of cultures that exist within Australia and overseas and strive to deliver culturally appropriate services to customers from all cultures.

QIP/AGPAL does not simply preach accreditation - we too are accredited. In 2005 QIP/AGPAL was awarded accreditation by ISQUA, the International Society for Quality in Health Care.