Human Services Standards – VIC

Community_3The Human Services Standards (gazetted as Department of Health and Human Services Standards) represent a single set of service quality standards for department funded service providers and department-managed services. The Standards comprise the department’s four service delivery standards and the governance and management standards of a department endorsed independent review body.

The Standards help to meet the Victorian Government’s commitment to reducing red tape faced by funded service providers by streamlining departmental accreditation requirements. On 1 July 2012, the Standards replaced the former program specific standards: Standards for Disability Services in Victoria, Registration Standards for Community Service Organisations and Homelessness Assistance Services Standards.


The Standards and independent review process seek to ensure that people experience the same quality of service no matter which service provider they access.

The Standards aim to:

  • embed and promote rights for people accessing services
  • assure the community that service providers are providing services that meet clients’ needs
  • develop a common and systemic approach to quality review processes
  • build greater transparency in quality requirements between the department, service providers, clients and the community
  • enable service providers to select an independent review body from an approved panel that meets their requirements and expectations
  • foster a culture of continuous quality improvement that is embedded in everyday practice and supports the meaningful participation of people in giving feedback about the services they require and the quality of services they receive
  • reduce red tape to help ensure service providers have more time and resources to provide services by reducing the number of quality reviews they are required to undertake.

Standards overview

  • Standard 1 – Empowerment: People’s rights are promoted and upheld.
  • Standard 2 – Access and Engagement: People’s right to access transparent, equitable and integrated services is promoted and upheld.
  • Standard 3 – Well-being: People’s right to well-being and safety is promoted and upheld.
  • Standard 4 – Participation: People’s right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld.

Accreditation process

Accreditation against the Human Services Standards involves an organisation’s self-assessment against the Standards followed by an on-site assessment conducted by qualified QIP Assessors. Once an organisation has met the four Human Services Standards, and additional governance and management requirements, accreditation is valid for three years. Mid-way through the three year accreditation cycle, a mid-cycle review is conducted.


To receive funding from the Victorian Department of Health and Human Services, organisations must meet all of the Human Services Standards. In addition organisations most meet approved governance and management Standards. Accreditation must be completed once in every three-year funding cycle.

Why choose QIP?


  • Is an endorsed Independent Review Body to assess and accredit organisations against the Human Services Standards
  • Has over 20 years’ accreditation and certification experience in the children, youth and family services, homelessness services and disability services sectors
  • Offers a range of accreditation options and can bundle Human Services Standards accreditation with other accreditation products to provide a streamlined package for your organisation
  • Supports your organisation by providing access to qualified Client Liaison Officers and industry reviewers with experience in Victorian Community Services, and
  • Will ensure your organisation’s accreditation is an uncomplicated process.

Fee information

When choosing an accreditation provider for Human Services Standards accreditation, it’s important to understand exactly how much accreditation will cost and what accreditation support is included.

The cost of QIP accreditation against the Human Services Standards is dependent on a number of variables including the number of full-time equivalent staff, the number and location of office sites and residential facilities, the number of clients and the services offered.

QIP’s fees  are clearly articulated ensuring that you know upfront exactly how much accreditation will cost. You are invited to contact QIP for a customised quote.

Get a quote