Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people have the same right to access services as anyone else within the Australian community. However, not all service providers understand or respond well to the needs of the LGBTI community. For some LGBTI people, the experience of exclusion and discrimination can contribute directly to poorer health and well-being, particularly mental health.

The Australian Human Rights Commission states that ‘respect for human rights is the cornerstone of strong communities in which everyone can make a contribution and feel included.’

Research in Australia, and globally, demonstrates that LGBTI people have poorer health outcomes than the general population because of the discrimination that they experience. In terms of mental health, LGBTI people experience markedly higher levels of depression, anxiety, emotional distress and for some, self-harming and attempts of suicide.

The actual or perceived discrimination by services also means LGBTI people are more likely to avoid or delay seeking care. Consequently, LGBTI health consumers want to know that they can access services where their sexual orientation or gender identity and/or intersex status will be valued and where service providers understand their needs.

Becoming Rainbow Tick accredited with QIP supports organisations to reassure their staff and members of the LGBTI community that they will be welcomed into a safe and supportive environment that is responsive to their needs. Rainbow Tick accreditation demonstrates an organisation’s commitment to providing LGBTI people with inclusive care and/or service delivery while fostering a culture of consumer engagement and continuous quality improvement.

To achieve a Rainbow Tick, organisations are assessed against the Rainbow Tick Standards, owned and developed by Rainbow Health Victoria (formerly GLHV).

QIP is the exclusive accreditation provider of Rainbow Tick accreditation in Australia.

Rainbow Tick provides a benchmark for LGBTI inclusive practice throughout Australia and reassures staff and members of the LGBTI community that they will be welcomed into a safe and supportive organisation that is responsive to their needs.

Benefits of accreditation

Consumer confidence

Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.

Reduce business risk

Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.

Quality team

Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.

Industry benchmark

Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.

Quality improvement

Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.

Enhanced services

Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.

How QIP supports organisations

Dedicated and personalised support

QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.

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QIP’s accreditation hub

The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements.  It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.

Access to AccreditationPro

QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.

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Access to online resources and education

QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.

Regular news and e-newsletters

Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.

Highly trained assessment teams

QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.

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Celebrating the achievement of accreditation

Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.

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Become part of our online community

Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.

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We understand that your organisation is unique.
Start working towards your Rainbow Tick today!