National Standards for Mental Health Services (NSMHS)
The National Standards for Mental Health Services (NSMHS), owned by the Federal Department of Health, were developed in 2010 as part of the National Mental Health Strategy. The NSMHS Standards are outcome-oriented and reflect a strong values base, related to human rights, dignity and empowerment.
The NSMHS Standards focus on mental health service delivery, policy direction compliance, communication and consent, and monitoring and governance procedures. The NSMHS Standards constantly support service providers to improve by focusing on areas such as service delivery, policies, standards, communication and consent, as well as consumer safety and privacy.
QIP is approved by the Federal Department of Health to accredit mental health services under the NSMHS and is dedicated to supporting mental health services throughout the accreditation process.
Who are the NSMHS Standards applicable to?
The NSMHS Standards are applicable to a broad range of mental health services across Australia, including:
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About the NSMHS
The NSMHS encompass key guiding principles consistent with national policy and requirements for the delivery of mental health services in Australia, including:
- Promotion of optimum quality of life for people with mental disorders and/or mental health problems
- A strong values base, related to human rights, dignity and empowerment
- Community participation in mental health service development, and
- A better national mental health system which emphasises comprehensive, coordinated and individualised care.
Why become accredited against the NSMHS?
Assessment against the NSMHS assists mental health services to continually improve and better support consumers by providing an improved service experience.
A number of the NSMHS focus on the experience of consumers and carers (rather than the mental health service) to measure the effectiveness of service delivery. Investment in staff and resources is essential for the provision of services that meet these consumer and carer Standards. This includes ongoing professional development, training and support.
Implementation of the NSMHS requires the involvement of staff, consumers and carers to ensure shared understanding and awareness of the NSMHS to be adopted and met by a particular service. Measurement of levels of achievement against the NSMHS also forms a means of accountability to consumers, carers, community, staff and funders.
How QIP supports organisations
Dedicated and personalised support
QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software – ‘AccreditationPro’ streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards
Access to online resources and education
QbAY – QIP’s online resource and education library provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards
Regular news and e-newsletters
QIP publishes an electronic e-newsletter distributed exclusively to our clients. Each publication keeps our clients up-to-date with industry and organisational news, as well as helpful tips relating to accreditation and the Standards. Specific e-bulletins are distributed if urgent accreditation updates are released, advising of any changes to processes, systems, Standards or evidence requirements.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.