Mental Health Services

Mental Health Services

All Australians deserve to live a healthy life. Part of a healthy life is having positively high levels of mental health. Mental health services, in all sizes, facilities and forms, play an essential role in supporting members of our community to sustain or improve their mental health.

High levels of mental health are associated with increased learning, creativity and productivity, more pro-social behaviour and positive social relationships, and with improved physical health and life expectancy. In contrast, mental health conditions can cause distress, impact on day-to-day functioning and relationships, and are associated with poor physical health and premature death from suicide. – Beyond Blue

QIP offers a range of accreditation options for mental health services, including accreditation against the National Standards for Mental Health Services (NSMHS), owned and developed by the Australian Government Department of Health.

Gaining QIP accreditation against the NSMHS support mental health services to constantly improve while reassuring consumers of their commitment to quality service delivery, policies, standards, communication and consent, as well as consumer safety and privacy.

Beyond the NSMHS

In addition to these sector-specific standards, mental health services have the option to undertake ‘whole of organisation’ accreditation against national standards to minimise risk, improve workplace culture and diversity, strengthen governance and enhance consumer engagement systems.

Based on QIP’s unique experience, insight and expertise across Australia’s health and community sectors, we can package NSMHS with other accreditation products, to provide a tailored accreditation package to meet the specific needs of each mental health service.

QIP’s aim is to streamline the process for multiple accreditations taking place simultaneously, providing a streamlined and positive accreditation experience, while minimising complexity.

QIP accredited organisations

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Coomealla Health Aboriginal Corporation

A multi-accredited ACCHO, Coomealla Health Aboriginal Corporation was one of the first organisations to achieve QIP accreditation against the QIC Health and Community Services Standards 7th Edition.

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Carrington Health’s Not Scared of Sugar program is aimed at reducing the health inequalities experienced by Chinese Australians by providing diabetes management support and knowledge.

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Alzheimer’s Australia NSW

Mullti-accredited with QIP, AANSW became accredited an effort to ensure the focus on developing, implementing and reviewing systems and process are maintained.

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Benfits of accreditation

Reduce business risk

Provides ongoing review, monitoring and improvement of systems, processes and culture, enabling risk management and mitigation.

Consumer confidence

Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.

Quality team

Educates and engages the team in the process of quality improvement that can build a culture of quality among staff.

Industry benchmark

Offers confidence to stakeholders of the service delivery provided, and assists to meet regulatory requirements for funding incentives.

Quality improvement

Reflects a commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.

Enhanced services

Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.

How QIP supports organisations

Tailored support

QIP has trained QIP Client Liaison Teams on hand to answer any questions clients may have about their accreditation, certification or verification. With expert knowledge of each of the standards or frameworks, evidence requirements and the self-assessment process, QIP’s Client Liaison Teams provide clients with on-going advice throughout their cycle.

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QIP’s accreditation hub

The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.

Access to AccreditationPro

QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.

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Access to online resources and education

QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.

Regular news and e-newsletters

Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.

Highly trained assessment teams

QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.

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Celebrating the achievement of accreditation

Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement.

The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.

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Become part of our online community

Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.

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