QIC Health and Community Services (QIC) Standards
QIP – Your partner in quality accreditation
The QIC Health and Community Services Standards (QIC Standards) are owned by Quality Innovation Performance Limited (QIP). They are currently in their 7th Edition.
The QIC Standards focus on the way an organisation delivers their services. They are ideal for a wide range of health and community service organisations of all sizes. This is completed through comprehensive management principles, legal requirements, strengthening external relationships and positive outcomes.
The QIC Standards offer a detailed review of an organisations systems across many areas, including governance, corporate systems and service delivery.
QIP accreditation against the QIC Standards highlights an organisations strengths. But it also shows areas for improvement and helps to identify which of these should be prioritised.
The QIC Standards were created by the Quality Improvement Council (QIC) in the 1990s. They have played an important role in the implementation and development of continuous quality improvement across Australian organisations. Since merging with QIC in 2013, QIP has been the owner and exclusive provider of accreditation against the QIC Standards.
QIC accredited organisations
The 7th Edition of the Standards were released in October 2017. The release followed a stakeholder engagement and consultation process of the 6th Edition Standards.
The QIC Standards 7th Edition is written in outcome form, to reflect continuous quality improvement principles. They embody the values on which the QIC Standards Accreditation Program is based.
There are five standards in the 7th Edition:
- Management systems
- Consumer and community engagement
- Diversity and cultural appropriateness, and
- Service delivery.
The QIC Standards often undergo minor reviews, where all the standards are subject to possible change. QIP values external input in the development of the standards and engaged with a variety of stakeholders throughout the process. A review commenced in late 2020 and details will be released when available.
QIC Standards Accreditation Program
The QIC Standards Accreditation Program offers a look at the whole of an organisation. Ranging from the approach to quality and safety to achieving positive and empowering client outcomes. The Standards ensure the provision of services which are safe, client-focused, effective, efficient, responsive, accessible and appropriate.
Participation in the program involves a full assessment of organisational safety and quality while working in partnership with QIP. The Standards help to foster an environment of continuous quality improvement – not just when accreditation has been awarded.
The accreditation process against the Standards follows a six step process:
- Register online or by phone with a member of the QIP team.
- Self-assessment is completed internally, online via AccreditationPro to review the organisation against the Standards.
- Application for accreditation is completed by submitting the online self-assessment.
- Assessment is undertaken by an experienced QIP Assessor Team that conducts an on-site assessment. This process includes reviewing relevant documents and records, interviewing staff and observing the service environment. This is followed by submission of an assessment report to QIP.
- Decision by an independent QIP Accreditation Decision Maker is made. For organisations that meet the Standards, accreditation will be awarded for a three year period.
- Monitoring supports the maintenance of your organisation’s compliance with the Standards throughout the accreditation period. During this stage, a mid-cycle review is conducted.
How QIP supports organisations
QIP has trained QIP Client Liaison Teams on hand to answer any questions clients may have about their accreditation, certification or verification. With expert knowledge of each of the standards or frameworks, evidence requirements and the self-assessment process, QIP’s Client Liaison Teams provide clients with on-going advice throughout their cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.
Access to online resources and education
QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.
Regular news and e-newsletters
Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement.
The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.