QIC Health and Community Services (QIC) Standards
QIP – Your partner in quality accreditation
The QIC Health and Community Services Standards (QIC Standards) are owned by Quality Innovation Performance Limited (QIP). The QIC Standards 7th Edition (v1.1) is the current version. They were released in February 2022 following a minor review of the Standards in 2021.
The QIC Standards support various health and community organisations to maximise continuous quality improvement opportunities by undertaking a ‘whole-of-organisation’ approach to assessment. Key areas of the QIC Standards support organisations in improving consumer and community engagement, diversity and cultural appropriateness, management systems, governance and service delivery.
QIP accreditation against the QIC Standards highlights an organisations strengths. But it also shows areas for improvement and helps to identify which of these should be prioritised.
The QIC Standards were created by the Quality Improvement Council (QIC) in the 1990s. They have played an important role in the implementation and development of continuous quality improvement across Australian organisations. Since merging with QIC in 2013, QIP has been the owner and exclusive provider of accreditation against the QIC Standards.
Download QIP's QIC Standards flyer here
QIC accredited organisations
7th Edition to 7th Edition (v1.1)
The QIC Health and Community Service Standards 7th Edition (v1.1) is written in outcome form, to reflect continuous quality improvement principles. They embody the values on which the QIC Standards Accreditation Program is based.
The revised version of the QIC Standards leverage off the strengths of the QIC Standards 7th Edition whilst filling in minor gaps, resulting in an efficient and relevant version. A key update of version 1.1 relates to Infection Management and Prevention requirements.
The five standards are:
- Management systems
- Consumer and community engagement
- Diversity and cultural appropriateness, and
- Service delivery.
Commencement of v1.1 assessments and client transition periods
The QIC Standards 7th Edition (v1.1) will be available for early adopters and any new QIP clients as of 1 March 2022.
For all current QIC Clients, anyone who has an assessment due after 1 September will be transitioned to v1.1 to undertake their full assessment. Mid-cycle assessments will then follow on from their full assessment. We look forward to providing you with further details regarding your upcoming training.
QIC Standards recognised as 'highly equivalent' for the NSW specialised homelessness services program
From 30 June 2024, all specialist homelessness service (SHS) providers contracted to deliver programs under the New South Wales Department of Communities and Justice (DCJ) will be required to be accredited to the ASES Certificate level (or equivalent) in order to continue to receive DCJ funding for future contracts.
The DCJ has recognised the QIC Health and Community Service Standards (the QIC Standards) as ‘highly equivalent’ to that of ASES and can be applied by relevant organisations to meet the 30 June 2024 requirements.
The QIC Standards are more suited to larger organisations that offer multiple service streams and have established quality systems in place. QIP has QIC Standards client support staff and assessors based in NSW with the capacity to support larger organisations that offer specialist homelessness services. We're ready to help you meet the government-mandated accreditation requirements by 30 June 2024.
We join with DCJ to encourage providers to start the process now to ensure the accreditation deadline of 30 June 2024 is achieved. For more information or to register to commence the process, visit our Accreditation requirements for specialist homelessness services in NSW page or phone 1300 888 329.
The DCJ has made a commitment to subsidise the accreditation costs for providers with less than $5m in total annual revenue to gain accreditation the first time. Funding of $16,000 per organisation is now available through the ASES Support Grant. More information about the grant can be found on the NSW Government Department of Communities and Justice website.
QIC Standards Accreditation Program
The QIC Standards Accreditation Program offers a look at the whole of an organisation. Ranging from the approach to quality and safety to achieving positive and empowering client outcomes. The Standards ensure the provision of services which are safe, client-focused, effective, efficient, responsive, accessible and appropriate.
Participation in the program involves a full assessment of organisational safety and quality while working in partnership with QIP. The Standards help to foster an environment of continuous quality improvement – not just when accreditation has been awarded.
The accreditation process against the Standards follows a six step process:
- Register online or by phone with a member of the QIP team.
- Self-assessment is completed internally, online via AccreditationPro to review the organisation against the Standards.
- Application for accreditation is completed by submitting the online self-assessment.
- Assessment is undertaken by an experienced QIP Assessor Team that conducts an on-site assessment. This process includes reviewing relevant documents and records, interviewing staff and observing the service environment. This is followed by submission of an assessment report to QIP.
- Decision by an independent QIP Accreditation Decision Maker is made. For organisations that meet the Standards, accreditation will be awarded for a three year period.
- Monitoring supports the maintenance of your organisation’s compliance with the Standards throughout the accreditation period. During this stage, a mid-cycle review is conducted.
How QIP supports organisations
QIP has trained QIP Client Liaison Teams on hand to answer any questions clients may have about their accreditation, certification or verification. With expert knowledge of each of the standards or frameworks, evidence requirements and the self-assessment process, QIP’s Client Liaison Teams provide clients with on-going advice throughout their cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.
Access to online resources and education
QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.
Regular news and e-newsletters
Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement.
The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.