QIC Health and Community Services (QIC) Standards
The QIC Health and Community Services Standards (the QIC Standards) are owned by Quality Innovation Performance Limited (QIP) and are currently in their 7th Edition. The QIC Standards and QIC Standards Accreditation Program provide a thorough and wide-ranging review of organisational systems across multiple areas, including governance, corporate systems, service delivery, and external relationships.
The QIC Standards focus on the delivery of services with an emphasis on community contexts, in accordance with sound management principles, legal requirements, strengthening of external partnerships and positive outcomes. QIP accreditation against the QIC Standards is more than a compliance-based program; it recognises strengths and areas for improvement, helping organisations to identify quality improvement priorities.
A wide range of health and community service organisations of all sizes choose to undergo QIP accreditation against the QIC Standards because it involves a whole-of-organisation continuous quality improvement approach with the aim of increasing organisational capacity.
QIP is the exclusive provider of accreditation against the QIC Standards and with personalised support and practical resources we are dedicated to ensuring the accreditation experience is a positive and quality-focused one.
QIC Standards 7th Edition
The QIC Health and Community Services Standards 7th Edition were released in October 2017 following a comprehensive stakeholder engagement and consultation process of the 6th Edition Standards.
The QIC Standards 7th Edition is written in outcome form, to reflect continuous quality improvement principles and embody the values on which the QIC Standards Accreditation Program is based.
There are five standards in the 7th Edition:
- Management systems
- Consumer and community engagement
- Diversity and cultural appropriateness, and
- Service delivery.
QIC Standards Accreditation Program
The QIC Standards Accreditation Program emphasises a whole-of-organisation approach to quality and safety, and to achieving positive and empowering client outcomes through providing services which are safe, client-focused, effective, efficient, responsive, accessible and appropriate. The QIC Standards Accreditation Program is designed for application across the health and human services continuum, with a specific focus on the community context.
Participation in the program involves a comprehensive assessment of organisational safety and quality while working in partnership to foster continuous quality improvement.
QIC Standards accreditation process
To ensure organisations experience a streamlined quality improvement journey with QIP, the accreditation process against the QIC Standards follows a six-step process:
- Register online or by phone with a member of the QIP team.
- Self-assessment is completed internally online via AccreditationPro to determine the degree to which your organisation meets the QIC Standards.
- Application for accreditation is completed by submitting your online self-assessment.
- Assessment is undertaken by an experienced QIP Assessor Team that conducts an on-site assessment. This process includes reviewing relevant documents and records, interviewing staff and observing the service environment followed by submission of an assessment report to QIP.
- Decision by an independent QIP Accreditation Decision Maker is made and for organisations that meet the QIC Standards, accreditation will be awarded for a three year period.
- Monitoring supports the maintenance of your organisation’s compliance with the QIC Standards throughout the accreditation period. During this stage, a mid-cycle review is conducted.
How QIP supports organisations
Dedicated and personalised support
QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software – ‘AccreditationPro’ streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards
Access to online resources and education
QbAY – QIP’s online resource and education library provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards
Regular news and e-newsletters
QIP publishes an electronic e-newsletter distributed exclusively to our clients. Each publication keeps our clients up-to-date with industry and organisational news, as well as helpful tips relating to accreditation and the Standards. Specific e-bulletins are distributed if urgent accreditation updates are released, advising of any changes to processes, systems, Standards or evidence requirements.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.