Quality Innovation Performance Limited (QIP) specialises in providing accreditation and support services to a diverse range of organisations. These include community services, where we have more than 25 years’ experience to primary, secondary and tertiary health care organisations and allied health care providers, where we have more than 10 years’ experience. QIP is Australia’s most comprehensive not-for-profit accreditation agency with expertise across the entire health and human services continuum. We are dedicated to understanding your organisation as we support you throughout your accreditation journey.
Vision, Mission and Values
To support our clients and improve the service provision of health, community and human services throughout Australia, now and into the future, the QIP is committed to the following vision, mission and values:
The AGPAL Group of Companies are committed to supporting reconciliation amongst Indigenous, Aboriginal and Torres Strait Islander people and non-Indigenous Australian people. In keeping with the spirit of reconciliation, we acknowledge the Aboriginal and Torres Strait Islander people as the Traditional Owners of the lands. We wish to pay respect to their Elders - past, present and emerging - and acknowledge the important role Aboriginal and Torres Strait Islander people continue to play within our community.
Across our website, information flyers and marketing materials you will see this artwork by Jordan Lovegrove, Ngarrindjeri, of Dreamtime Creative. The artwork depicts AGPAL and QIP’s partnership between companies and Aboriginal and Torres Strait Islander medical services, communities and service providers. AGPAL is represented by the left large meeting place in the blue and black while QIP is represented by the right large meeting place in the light and dark blue. The different Aboriginal and Torres Strait Islander medical and community services are represented by the coloured meeting circles and the communities they serve are represented by the dots and pattern work in the background. The pathways in-between show AGPAL and QIP supporting the health and community service providers to constantly improve their service delivery to care and support for members of the Australian community.
Reinvesting to benefit our clients
To ensure our clients are appropriately supported with quality tools and resources, and customer service expectations are exceeded, QIP is a not-for-profit organisation. Being not-for-profit allows us to continuously reinvest back into the business to improve our service delivery and accreditation offerings.
QIP brings together a comprehensive combination of history, expertise, experience and knowledge, cultivated since delivering one of the first national accreditation programs, Community Health Accreditation Standards Programs (CHASP), more than 25 years ago.
Accrediting over 8,000 health and community service organisations across Australia, QIP is the only organisation able to provide a range of choices for ‘whole of organisation’ accreditation by providing options for accreditation against single or multiple frameworks.
QIP is dedicated to partnering with our clients to ensure we understand their needs and adequately support their quality improvement journey. We step clients through each stage of their accreditation cycle, to meet the relevant national industry standards.
Since QIP’s establishment, we have remained governed by an industry Board of Directors, with representation from across the health and community sectors. QIP’s Board of Directors ensure we are adhering to best practice across our organisation and service provision, and drive the direction of our continual quality improvements. Click below to read more about our Board of Directors and Group CEO.
As an independent third-party accreditation and certification provider, QIP ensures all activities are undertaken impartially. Our systems and processes are streamlined and transparent to ensure the accreditation journey is a positive one. As part of our commitment to quality we regularly review, monitor and evaluate our systems and processes to minimise risk and implement improvements.
Accreditation across the health and community spectrum
QIP is part of the AGPAL Group of Companies, Australia’s most comprehensive accreditation and quality support organisations.
The AGPAL Group of Companies also comprises:
Australian General Practice Accreditation Limited (AGPAL) is a leading not-for-profit organisation, established in 1997 by industry members, as a provider of general practice accreditation and quality improvement services within Australia.
AGPAL is dedicated to servicing and supporting general practices, Medical Deputising Services (MDS), After-Hours Services, Aboriginal Medical Services and Royal Flying Doctor Services throughout their accreditation and quality improvement journeys.
Commitment to quality – ISQua
Consistent with our commitment to quality and accreditation, QIP is accredited by the International Society for Quality in Health Care (ISQua). As an accredited organisation we participate in self-assessment and external evaluation on a regular basis, ensuring our approach to the provision of accreditation and certification services is consistent with international best practice.
Being accredited ourselves gives us a 360-degree insight into the effort which organisations undertake to achieve accreditation and the support required to achieve accreditation.
Work with us
When you work with QIP, you become part of a team dedicated to 'Making it Better'.
'Making it Better' for our clients, the wider Australian health and community services system, and our staff through accreditation and quality improvement products and services.
Joining our team, as an employee or assessor, means you can be assured you will be part of a passionate team, recognised for adding value and positive improvements to quality and innovation across Australia’s health and community services sectors.