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Quality Innovation Performance Limited (QIP) specialises in providing accreditation, certification, verification and support services to a diverse range of organisations. We have more than 25 years’ experience across the community services sector, as well as over 10 years’ experience working with primary, secondary and tertiary healthcare providers.

QIP is Australia’s most comprehensive not-for-profit accreditation, certification and verification agency, with expertise across the entire health and human services continuum. Our QIP Team is dedicated to understanding each of our client’s unique needs and providing expert support as they undertake their journey of accreditation, certification or verification and continuous quality improvement.

Vision, Mission and Values

Helping to improve the quality of services within health, community, and human sectors throughout Australia. QIP is committed to the following vision, mission, and values:

Vision

'Making it better'

Mission

‘Delivering quality improvement through innovative
systems and solutions’

Values

'Customer Focus,
Excellence, Innovation,
Integrity, and Partnership'

Acknowledgement

The AGPAL Group of Companies is committed to supporting the reconciliation journey among Aboriginal and Torres Strait Islander peoples and Non-Indigenous peoples of Australia. We would like to acknowledge the Traditional Owners of all the lands and waters throughout Australia on which our work takes place. In particular, we acknowledge the Turrbal and Yagara people of the Yagara Nations on whose Country AGPAL is based and founded. We pay our respects to Elders – past, present and emerging – and acknowledge that sovereignty was never ceded.

Image of Aboriginal flag, Torres Strait Islander flag, LGBTI+ Pride flag and Transgender Pride flag. The AGPAL Group of Companies is inclusive and culturally diverse. We embrace all people of all gender, race, ethnicity and sexual orientation.The AGPAL Group of Companies is inclusive and culturally diverse. We embrace all people of all gender, race, ethnicity and sexual orientation.

Not-For-Profit

Reinvesting to benefit our clients

To ensure our clients are appropriately supported with quality tools and resources, and customer service expectations are exceeded, QIP is a not-for-profit organisation. Being not-for-profit allows us to continuously reinvest back into the business to improve our service delivery and accreditation offerings.

Experience

QIP brings together a comprehensive combination of history, expertise, experience and knowledge, cultivated since delivering one of the first national accreditation programs, Community Health Accreditation Standards Programs (CHASP), more than 25 years ago.

Choice

Accrediting over 8,000 health and community service organisations across Australia, QIP is the only organisation able to provide a range of choices for ‘whole of organisation’ accreditation by providing options for accreditation against single or multiple frameworks.

Partnership

QIP is dedicated to partnering with our clients to ensure we understand their needs and adequately support their quality improvement journey. We step clients through each stage of their accreditation cycle, to meet the relevant national industry standards.

Governance

Since QIP’s establishment, we have remained governed by an industry Board of Directors, with representation from across the health and community sectors. QIP’s Board of Directors ensure we are adhering to best practice across our organisation and service provision, and drive the direction of our continual quality improvements. Click below to read more about our Board of Directors and Group CEO.

Accreditation across the health and community spectrum

QIP is part of the AGPAL Group of Companies, Australia’s most comprehensive accreditation and quality support organisations.

The AGPAL Group of Companies also comprises:

Impartiality

As an independent third-party accreditation and certification provider, QIP ensures all activities are undertaken impartially. Our systems and processes are streamlined and transparent to ensure the accreditation journey is a positive one. As part of our commitment to quality we regularly review, monitor and evaluate our systems and processes to minimise risk and implement improvements.

Commitment to quality – ISQua

Consistent with our commitment to quality and accreditation, QIP is accredited by the International Society for Quality in Health Care (ISQua). As an accredited organisation we participate in self-assessment and external evaluation on a regular basis, ensuring our approach to the provision of accreditation and certification services is consistent with international best practice.

Being accredited ourselves gives us a 360-degree insight into the effort which organisations undertake to achieve accreditation and the support required to achieve accreditation.

Work with us

When you work with QIP, you become part of a team dedicated to 'Making it Better'.

'Making it Better' for our clients, the wider Australian health and community services system, and our staff through accreditation and quality improvement products and services.

Joining our team, as an employee or assessor, means you can be assured you will be part of a passionate team, recognised for adding value and positive improvements to quality and innovation across Australia’s health and community services sectors.