Rainbow Tick Standards

Formally commit to being a safe and inclusive organisation for your LGBTIQ consumers and staff

QIP uses the acronym LGBTQIA+ throughout our website, which is noted as short for lesbian, gay, bisexual, trans and gender diverse, queer or questioning, intersex, asexual or allies and others on the spectrum of gender. We understand that LGBTQIA+ is an ‘umbrella term’, that gender is a spectrum and people identify in lots of different ways.

The Rainbow Tick is a national accreditation program owned and developed by Rainbow Health Victoria (formerly GLHV). It is for organisations that are committed to safe, inclusive practice and service delivery for LGBTQIA+ people. Rainbow Tick accreditation is achieved by becoming accredited against the Rainbow Tick Standards.

Rainbow Health Victoria selected QIP as the exclusive independent accreditation provider for the Rainbow Tick Accreditation Program.

Rainbow Tick Accreditation Program

The Rainbow Tick Accreditation Program (the Program) supports organisations to understand and implement LGBTQIA+ safe and inclusive service delivery. It provides national recognition for those that meet the Rainbow Tick Standards.

The Program is a voluntary program and aims to assist organisations to move from friendly to inclusive. This also reassures LGBTQIA+ consumers and staff that an organisation is aware of, is responsive to and is understanding of their needs.

Rainbow Health Victoria selected QIP as the exclusive independent accreditation provider for the Program. We are dedicated to ensuring every accreditation experience is a positive and one.

Rainbow Tick accreditation can be a stand-alone assessment for an organisation, which is subject to ongoing reassessment and quality review. It can also be added as part of any additional accreditation cycles being undertaken with AGPAL or QIP.

Rainbow Tick Standards

The Rainbow Tick Standards are in their third edition, and are supported by the 'Rainbow Tick guide to LGBTQIA+-inclusive practice'. They are made up of six standards that are assessed and accredited against. The six Rainbow Tick Standards are:

  1. Organisational capability
  2. Workforce development
  3. Consumer participation
  4. A welcoming and accessible organisation
  5. Disclosure and documentation, and
  6. Culturally safe and acceptable services.

Why achieve Rainbow Tick accreditation?

LGBTQIA+ people should be able to readily access services where their physical and mental health outcomes are valued. This should also extend to workplaces where they are both understood and accepted. Not all organisations understand or respond well to the needs of the LGBTQIA+ community.

Research, both in Australia and globally, demonstrates that the LGBTQIA+ community have poorer health outcomes than the general population. LGBTQIA+ people experience markedly higher levels of depression, anxiety, emotional distress and for some, self-harming and attempts of suicide. The discrimination, which can be actual or perceived, by services also means LGBTQIA+ people are more likely to avoid or delay seeking care.

Becoming Rainbow Tick accredited supports organisations to ensure they provide inclusive care and support, in a safe and quality environment. It reassures members of theLGBTQIA+ community that they are welcomed and understood.

Rainbow Tick provides a benchmark for LGBTQIA+ inclusive practice throughout Australia.

Rainbow Tick QIP Accredited Symbol

QIP accredited organisations

Congratulations to the following organisations for achieving QIP accreditation against the Rainbow Tick Standards:

Uniting Care NSW ACT inclusive post cards

Uniting Care (NSW & ACT)

Uniting are leading advocates of LGBTI+ rights, solidified with accreditation against the Rainbow Tick Standards across 150+ sites.

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Carers Queensland

Carers Queensland added to their strengths and inclusive service delivery in 2018 by gaining their Rainbow Tick accreditation.

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Peninsula Health

Winners of the 2017 Victorian Public Health Care Award for Supporting LGBTI Health with their ‘Proudly inclusive: the journey to achieving Rainbow Tick accreditation’ program.


How QIP supports organisations

Tailored support

QIP has trained QIP Client Liaison Teams on hand to answer any questions clients may have about their accreditation, certification or verification. With expert knowledge of each of the standards or frameworks, evidence requirements and the self-assessment process, QIP’s Client Liaison Teams provide clients with on-going advice throughout their cycle.

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QIP’s accreditation hub

The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.

Access to AccreditationPro

QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.

Person at laptop on AccreditationPro

Access to online resources and education

QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.

Regular news and e-newsletters

Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.

Highly trained assessment teams

QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.

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Celebrating the achievement of accreditation

Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement.

The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.

Image of QIP Accredited Symbol

Become part of our online community

Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.

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Contact QIP about Rainbow Tick

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