The Rainbow Tick is a national accreditation program for organisations that are committed to safe and inclusive practice, and service delivery for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people. Organisations wishing to receive a Rainbow Tick are required to undergo accreditation against the Rainbow Tick Standards, owned and developed by Rainbow Health Victoria (formerly GLHV).
The Rainbow Tick Accreditation Program supports organisations to understand and implement LGBTI safe and inclusive service delivery and provides national recognition for those that meet the Rainbow Tick Standards. The Rainbow Tick Accreditation Program is a voluntary program and aims to assist organisations to move from LGBTI-friendly to LGBTI-inclusive while reassuring LGBTI consumers and staff that an organisation is aware of, is responsive to and is understanding of their needs.
Rainbow Health Victoria selected QIP as the exclusive independent accreditation provider for the Rainbow Tick Accreditation Program and with personalised support and practical resources, we are dedicated to ensuring the accreditation experience is a positive and quality-focused one.
What are the Rainbow Tick Standards?
Rainbow Tick consists of six standards which organisations can be independently assessed and formally accredited against to demonstrate their commitment to LGBTI inclusive practice and service delivery. The Rainbow Tick Standards are currently in their second edition and are supported by the Rainbow Tick guide to LGBTI-inclusive practice.
Organisations can undertake Rainbow Tick accreditation as a stand-alone assessment subject to ongoing reassessment and quality review or as part of any additional accreditation cycles being undertaken with QIP or AGPAL.
To help consumers identify those organisations who have received their Rainbow Tick, QIP accredited organisations have the opportunity to be listed on a national register of Rainbow Tick accredited organisations.
Organisations that are Rainbow Tick accredited with QIP are committed to constantly improving the quality of care and/or service delivery provided to their local LGBTI community. They are letting their LGBTI consumers, staff and community know that they will receive inclusive services from the moment they step through the door.
The six Rainbow Tick Standards are:
- Organisational capability
- Workforce development
- Consumer participation
- A welcoming and accessible organisation
- Disclosure and documentation, and
- Culturally safe and acceptable services.
Why achieve Rainbow Tick accreditation?
LGBTI people have the same right to access services as anyone else within the Australian community. However, not all service providers understand or respond well to the needs of the LGBTI community. For some LGBTI people, the experience of exclusion and discrimination can contribute directly to poorer health and well-being, particularly mental health.
The Australian Human Rights Commission states that ‘respect for human rights is the cornerstone of strong communities in which everyone can make a contribution and feel included.’
Research in Australia and globally demonstrates that LGBTI people have poorer health outcomes than the general population because of the discrimination that they experience. In terms of mental health in particular, LGBTI people experience markedly higher levels of depression, anxiety, emotional distress and for some, self-harming and attempts of suicide.
The actual or perceived discrimination by services also means LGBTI people are more likely to avoid or delay seeking care. Consequently, LGBTI health consumers want to know that they can access services where their sexual orientation or gender identity and/or intersex status will be valued and where service providers understand their needs.
Becoming Rainbow Tick accredited with QIP supports organisations to reassure members of the LGBTI community that they will be welcomed and provided with LGBTI-inclusive care and support in a safe and quality-focused environment.
Rainbow Tick provides a benchmark for LGBTI inclusive practice throughout Australia.
QIP accredited organisations
Congratulations to the following organisations for achieving QIP accreditation against the Rainbow Tick Standards:
How QIP supports organisations
Dedicated and personalised support
QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.
Access to online resources and education
QIP’s online Education and Resource Library, known as QbAY, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.
Regular news and e-newsletters
Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.