Community organisations and service providers come in all shapes and sizes across a myriad of key service areas, with each having a similar organisation goal – to improve the well-being or betterment of people, groups and local communities.
Bringing together a comprehensive combination of history, expertise, experience and knowledge, cultivated since delivering one of the first national accreditation programs, CHASP, more than 25 years ago, QIP has unique insight into community organisations and service providers across Australia.
We understand that every organisation is different. Whether an organisation requires single or multi-framework solutions, the QIP team is committed to supporting organisations through the accreditation and quality improvement process to ensure this experience is a positive one.
Accreditation for community organisations
Participating in the process of accreditation allows community organisations to demonstrate a commitment to continuous quality improvement while engaging in activities which enhance systems and processes, culture, and service delivery to better meet the needs of Australian consumers.
Accrediting a wide spectrum of organisations and service providers across the community sector Australia-wide, QIP is proud to work with organisations which include but are not limited to:
- Community Organisations
seeking specific government funding
- Community Support Services
- Non-Government Organisations (NGOs), from small to large
- Aboriginal and Torres Strait Islander Support Services
- Aged Care Support Services
- Alcohol and Other Drug (AOD) Services
- Community Health Services
- Child, Youth and Family Services
- Maternal And Child Health Services and Support
- Disability and Human Support Services
- Domestic and Family Violence Support Services
- Early Childhood Intervention Providers
- Housing and Homelessness Support Services
- Mental Health Services
- Organisations looking to support LGBTI Inclusiveness
- Primary Health Networks, and
- Women’s Health Services.
QIP is also a government approved provider of accreditation services under multiple standards and frameworks. These include the Australian Service Excellence Standards (ASES), Human Services Standards, Victoria, and the Early Childhood Intervention (ECI) Standards, Victoria.
QIP is approved by the Northern Territory (NT) Government to undertake assessments against the NT Quality and Safeguarding Framework. Additionally, QIP is the owner and exclusive Australian provider of the QIC Health and Community Services Standards and is the exclusive accreditor against the Rainbow Tick Standards.
Benefits of accreditation
Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.
Reduce business risk
Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.
Educating and engaging the organisation team in the process of quality improvement can build a culture of quality among staff.
Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.
Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.
Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.
How QIP supports organisations
Dedicated and personalised support
QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software – ‘AccreditationPro’ streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards
Access to online resources and education
QbAY – QIP’s online resource and education library provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards
Regular news and e-newsletters
QIP publishes an electronic e-newsletter distributed exclusively to our clients. Each publication keeps our clients up-to-date with industry and organisational news, as well as helpful tips relating to accreditation and the Standards. Specific e-bulletins are distributed if urgent accreditation updates are released, advising of any changes to processes, systems, Standards or evidence requirements.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.