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Aboriginal and Torres Strait Islander Support Services

Aboriginal and Torres Strait Islander Support Services

QIP respectfully acknowledges the Traditional Owners and Custodians of the lands of Australia, and pay our respects to their culture, their people and Elders past, present and future. QIP is committed to working in partnership with Aboriginal and Torres Strait Islander health and community service providers to assist in the promotion and delivery of high quality, and culturally appropriate care and support to Aboriginal and Torres Strait Islander people across Australia.

Although in recent years progress has been made to improve Aboriginal and Torres Strait Islander socio-economic disadvantage and health inequalities across Australia, there is still a long way to go. Contributing significantly to solutions to address Aboriginal and Torres Strait Islander health and well-being issues is the availability, access to and interconnection of culturally appropriate health and community services. These service providers play an essential role in caring for Aboriginal and Torres Strait Islander peoples with approaches that educate, engage, impact and improve outcomes for individuals and the overall well-being of the community as a whole.

QIP offers a range of accreditation services to support Aboriginal and Torres Strait Islander health and community services with continuous quality improvement to enhance support, care and/or service delivery.

"‘Aboriginal health’ means not just the physical well-being of an individual but refers to the social, emotional and cultural well-being of the whole Community in which each individual is able to achieve their full potential as a human being, thereby bringing about the total well-being of their Community. It is a whole of life view and includes the cyclical concept of life-death-life.” - NACCHO

Benefits of accreditation

Consumer confidence

Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.

Reduce business risk

Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.

Quality team

Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.

Industry benchmark

Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.

Quality improvement

Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.

Enhanced services

Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.

Accrediting with QIP

QIP understands the essential role Aboriginal and Torres Strait Islander health and community service provider’s play in supporting members of their community. Our accreditation, resource and personalised support offerings allow service providers to undertake a streamlined accreditation and quality improvement process to focus on enhancing the quality of service delivery, systems, processes, consumer and staff engagement, and individual and community outcomes.

Whether an organisation requires single or multi-framework solutions, our team is committed to supporting teams through the accreditation and quality improvement process to ensure this experience is a positive one.

Accreditation for Aboriginal and Torres Strait Islander Services

Aboriginal and Torres Strait Islander Services include a variety of health, care, well-being and support services specifically targeted to the needs of Aboriginal and Torres Strait Islander people and their families, throughout Australia and surrounding islands.

Aboriginal and Torres Strait Islander Services can include but are not limited to:

  • Primary clinical services including general practices and primary health centres.
  • Community health and well-being services such as dental care, preventative care including immunisation, screening and early intervention, antenatal care, communicable disease control, allied, specialist and social health services, education and training, emotional support, quality of life, spiritual and cultural services.
  • Aboriginal Community Controlled Health Organisations (ACCHOs), Aboriginal Medical Services (AMS), and many more.

For many Aboriginal and Torres Strait Islander Services, accreditation against various national standards can support funding applications or provides accountability for organisations to commit to a continuous cycle of quality improvement.

Visually representing our partnerships

AGPAL and QIP Indigenous artwork

Across our website, information flyers and marketing materials you will see this artwork by Jordan Lovegrove, Ngarrindjeri, of Dreamtime Creative. The artwork depicts AGPAL and QIP’s partnership between companies and Aboriginal and Torres Strait Islander medical services, communities and service providers. AGPAL is represented by the left large meeting place in the blue and black while QIP is represented by the right large meeting place in the light and dark blue.

The different Aboriginal and Torres Strait Islander medical and community services are represented by the coloured meeting circles and the communities they serve are represented by the dots and pattern work in the background. The pathways in-between show AGPAL and QIP supporting the health and community service providers to constantly improve their service delivery to care and support for members of the Australian community. This artwork was created by Jordan Lovegrove (right), Indigenous Artist, Dreamtime Creative. Jordan is a Ngarrindjeri young man who combines an intimate knowledge of Aboriginal communities and illustration skills to develop outstanding Indigenous artwork which is applied to a range of print and online communications.

How QIP supports organisations

Dedicated and personalised support

QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.

QIP staff smiling

QIP’s accreditation hub

The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements.  It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.

Access to AccreditationPro

QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.

Person at laptop on AccreditationPro

Access to online resources and education

QIP’s online Education and Resource Library, known as QbAY, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.

Regular news and e-newsletters

Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.

Highly trained assessment teams

QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.

Image of AGPAL Surveyors

Celebrating the achievement of accreditation

Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.

Image of QIP Accredited Symbol

Become part of our online community

Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.

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We understand that your organisation is unique.
Discuss your accreditation needs with us!

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