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QIP-header image - NGO

Non-Government Organisations (NGOs)

Non-Government Organisations (NGOs)

In recent years, the Non-Government Organisation (NGO) sector has grown rapidly, and governments have divested themselves of the responsibility for direct service delivery, in favour of grant-assisted delivery by third parties such as NGOs. NGOs now have the opportunity to choose organisation-wide quality frameworks to build organisational capacity and sustainability, making them more appealing as a service provider.

Many NGOs are required to engage in quality reporting and accreditation; often against multiple standards and varying compliance processes. Accreditation for NGOs focuses on organisation-wide systems of corporate governance, risk minimisation, continuous quality improvement and accountability to funders and the community.

An NGO that incorporates continuous quality improvement into their organisation can expect exceptional outcomes in evidence-based decision making, cross-functional teamwork, employee empowerment and consumer focus.

QIP offers a variety of accreditation solutions to support NGOs on their accreditation and quality improvement journey.

Accredited NGOs can confidently promote and reassure consumers, stakeholders and staff that they are delivering and constantly improving upon quality focused outcomes and services.

Benefits of accreditation

Consumer confidence

Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.

Reduce business risk

Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.

Quality team

Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.

Industry benchmark

Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.

Quality improvement

Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.

Enhanced services

Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.

How QIP supports organisations

Dedicated and personalised support

QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.

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QIP’s accreditation hub

The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements.  It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.

 

Access to AccreditationPro

QIP’s online self-assessment software – ‘AccreditationPro’ streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards

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Access to online resources and education

QbAY – QIP’s online resource and education library provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards

Regular news and e-newsletters

QIP publishes an electronic e-newsletter distributed exclusively to our clients. Each publication keeps our clients up-to-date with industry and organisational news, as well as helpful tips relating to accreditation and the Standards. Specific e-bulletins are distributed if urgent accreditation updates are released, advising of any changes to processes, systems, Standards or evidence requirements.

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Highly trained assessment teams

QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.

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Celebrating the achievement of accreditation

Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.

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Become part of our online community

Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.

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We understand that your organisation is unique.
Discuss your accreditation needs with us!