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Australian Service Excellence Standards (ASES)

ASES-LOGOThe Australian Service Excellence Standards (ASES) 3rd edition is a quality framework owned by the Department for Communities and Social Inclusion (DCSI). ASES supports community service organisations to
effectively manage resources, gain better understanding of customer needs and improve accountability and reporting.

ASES accreditation is:

  • Particularly relevant for small to medium sized community organisations, such as non-government organisations
  • Relevant to community organisations with emerging systems and processes
  • Focuses on quality improvement and an organisation’s continuous learning
  • A guide to improve service provision and management systems, and
  • Consumer focused and recognises the unique characterises of the community services sector.
QIP is an approved assessor for ASES.
View organisations currently QIP accredited against the ASES

Pathways to accreditation

Family at homeTwo pathways are available to achieve ASES accreditation – Certificate and Award level. Both pathways ensure a developmental and supportive approach for organisations new to quality management frameworks.

Certificate level encourages delivery of services in accordance with sound management principles and legal requirements that align with community organisation’s strategic directions. Certificate level includes three areas:

  • Sound management
  • People, partnerships and communication, and
  • Service provision.

Award level involves the systematic implementation of the community organisation’s strategic agenda and its alignment with the Government’s strategic agenda. Award level incorporates monitoring, evaluation and quality improvement throughout all facets. It builds on the certificate level and has three additional aspects:

  • Sound management
  • People, partnerships and communication
  • Service provision
  • Leadership
  • Improvement, and
  • Results.

ASES supports community organisations to excel.

Review cycle

ASES involves a simple seven-step process applicable to most community organisations nationally:

  1. Contract
  2. Training
  3. Self-assessment against the Standards
  4. External assessment booking and preparation of evidence and timetable
  5. External assessment report, and
  6. Accreditation decision.

Community organisations located in South Australia

The process for community organisations located in South Australia varies from the national process. The seven-step process consists of:

  1. Information provision via website and information session
  2. Registration
  3. Self-assessment against the Standards
  4. External assessment booking and preparation of evidence and timetable
  5. External assessment report, and
  6. Accreditation decision.

Why choose QIP

QIP is committed to informed choice and working in partnership with community services to ensure continuous quality improvement. Consider QIP to be the external assessor for your next ASES assessment.

Fee information

You are invited to contact QIP for a customised quote.