How long does a NDIS verification audit take? Here’s what you need to know

12 August 2025

One of the most common questions we receive from prospective NDIS verification audit clients is: “How long will the audit take?” It’s a fair question and one that deserves more than a generic answer because there are a couple of different – but equally valid – ways we could answer it. What is for certain…

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QIC Health and Community Service Standards: Update on the 8th Edition

07 August 2025

The development of the QIC Standards 8th Edition is now in its final stages following an extensive consultation process with clients, assessors and stakeholders. The upcoming 8th Edition will continue to uphold a strong focus on person-centred, safe, and quality-driven service delivery, while introducing a stronger emphasis on sustainability, cultural responsiveness, and digital inclusion to…

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Leading with pride: How Brisbane South PHN is embedding inclusion across the healthcare system

28 July 2025

What does it take to create a health system where every person feels safe, welcome and respected? For Brisbane South PHN (the PHN), the Rainbow Tick accreditation process provided an opportunity to build stronger systems, empower staff, and enhance the organisation’s ability to support LGBTIQA+ communities with care and intention. Brisbane South PHN is one…

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Understanding Clinical Care Standards in conjunction with your NSQHS Standards requirements 

10 July 2025

The Clinical Care Standards developed by the Australian Commission on Safety and Quality in Health Care (the Commission) provide consistent guidance on best practice for specific conditions, or health pathways. They aim to reduce any unwarranted variation to support safer, high-quality care by describing the care that people can expect to be offered for a…

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Strength, Vision and Legacy: Celebrating Aboriginal Community-led impact

09 July 2025

NAIDOC Week 2025 National Aborigines and Islanders Day Observance Committee (NAIDOC) Week is held every year to recognise and celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples across Australia. In 2025, this date marks a significant milestone with NAIDOC being a time of national observance and advocacy for 50 years.…

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Building the future: Aboriginal strength and vision through community leadership

07 July 2025

NAIDOC Week 2025 National Aborigines and Islanders Day Observance Committee (NAIDOC) Week is held every year to recognise and celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples across Australia. In 2025, this date marks a significant milestone with NAIDOC being a time of national observance and advocacy for 50 years.…

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Becoming an NDIS registered provider: what’s involved and why it matters

20 June 2025

Do you need to register as an NDIS provider? Some providers must be registered, while others can choose to register. When is registration mandatory? You must be an NDIS registered provider if you Want to work with NDIA-managed participants (participants who have their funding managed by the NDIA). Provide specialist services, such as: Specialist Disability…

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Safeguarding children

The importance of safeguarding children and vulnerable adults: minimising harm through safer systems and strengthened action

15 May 2025

Safeguarding is a fundamental responsibility for all organisations—particularly those working with children and vulnerable adults. It is a proactive and continuous commitment to protecting individuals from harm, abuse, neglect, and exploitation. Safeguarding goes beyond compliance; it involves embedding policies, procedures, and everyday practices that foster safe, respectful environments. It also means having clear, effective processes…

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Celebrating South Eastern Sydney Local Health District’s Commitment to Patient Experience this Patient Experience Week!

30 April 2025

Patient Experience Week (28 April – 2 May) is a global celebration of the people and organisations making a difference in patient care. This year’s theme, Building the Foundations of Experience, recognises those driving lasting improvements for their communities. At Quality Innovation Performance Limited (QIP), we proudly celebrate accredited organisations committed to safe, high-quality, patient-centred…

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Understanding the NDIS: key agencies and their roles

11 April 2025

Australia’s National Disability Insurance Scheme (the NDIS) can be confusing. It’s a system that involves a lot of different agencies that each have similar sounding names. So, what’s the difference between them and what does each do? Here’s a brief breakdown of roles and responsibilities. The NDIS (the National Disability Insurance Scheme) The NDIS is…

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