As a Quality Auditor under the NDIS Quality and Safeguards Commission (the NDIS Commission), QIP supports disability service providers to achieve certification and verification against the NDIS Practice Standards and Quality Indicators (NDIS Practice Standards).
With more than 25 years’ experience supporting health, community and human services providers nationwide, we've worked with disability service providers of varying size and scope of service.
We are dedicated to working with you to deliver supportive, personalised, transparent, impartial and streamlined certification and verification solutions in line with the NDIS (Approved Quality Auditors Scheme) Guidelines 2018.
QIP’s NDIS certification and verification process
NDIS-registered disability service providers are required to be audited against the NDIS Practice Standards as part of the NDIS Quality and Safeguarding Framework.
QIP acknowledges that each service provider is different and these differences impact the audit pathway they are required to take.
The auditing type required – certification or verification – is determined by the NDIS Commission and depends on the service provider’s corporate structure and complexity of supports delivered.
Certification is required for bodies corporate or businesses with a larger size/scope that provide more complex or higher risk supports, while verification applies to NDIS providers that deliver lower risk/lower complexity services and supports.
We know that navigating the NDIS can be challenging so we have designed our systems and processes to guide providers through their quality journey in line with the National Disability Insurance Scheme (Approved Quality Auditors Scheme) Guidelines 2018 (NDIS Quality Auditor Guidelines).
QIP also works with clients to align the timelines of any other accreditation/audit activities provided to them by QIP to ensure the optimal and most economic use of the time and effort they invest in compliance and quality improvement.
QIP's Client Liaison Officers
QIP has a team of dedicated, qualified and friendly Client Liaison Officers, committed to supporting service providers throughout the NDIS certification or verification process.
With expert knowledge of the NDIS Standards, evidence requirements and the stage one, stage two, surveillance and provision audit processes, QIP’s Client Liaison Officers are dedicated to providing you with on-going support throughout your certification or verification cycle as required.
When preparing for audits it is natural to feel nervous; however, our team is on hand to ensure service providers feel prepared and confident in undertaking their desktop and/or on-site audit(s).
QIP’s team of auditors are professionally trained and qualified and are committed to supporting service providers to understand their findings and areas for improvement.
With experience across the health, community and human services sectors, disability service providers can feel confident in knowing that QIP’s Auditors will understand the challenges they face in the disability environment and work collaboratively with each client to determine solutions to enhance performance.
QIP Auditors meet all minimum qualification requirements of the NDIS (Approved Quality Auditors Scheme) Guidelines 2018, including appropriate disability, inclusive and cultural awareness training.
Steps to Certification or Verification with QIP
QIP understands that each service provider is different and these differences impact the audit pathway they are required to travel.
The auditing type required – certification or verification – is determined by the NDIS Commission and depends on the service provider’s corporate structure and complexity of supports delivered. Certification is required for bodies corporate or businesses with a larger size/scope that provide more complex or higher risk supports, while verification applies to NDIS providers that deliver lower risk/lower complexity services and supports.
The steps outlined below show the typical actions undertaken throughout the certification and verification process. In situations where critical risk occurs (particularly relating to criminal acts or child protection concerns), serious actions will be taken which result in immediate notification to the NDIS Commission and relevant authorities, including the police, as required. To report a breach by a service provider, contact the NDIS Commission.
Registration or re-registration with the NDIS Commission
As part of the NDIS registration process, all disability service providers will need to set up a ‘Myplace Portal’ account with the NDIS Commission.
New service providers will need to submit an application for registration. Providers transitioning from state/territory based NDIS Schemes will need to follow the re-registration steps and timelines provided by the NDIS Commission upon receipt of their registration certificate.
In the ‘Myplace Portal’ service providers will need to input all service details, including the selection of registration groups. These registration groups will inform a service provider’s NDIS Practice Standards assessment type – certification or verification – and will guide Core and Supplementary Module applicability.
Once service providers have populated their service details and registration groups in the ‘Myplace Portal’ they will be provided with an ‘initial scope of audit’ document. This document will assist QIP to provide an obligation-free quote.
Accept QIP quote and commence certification or verification process
Upon acceptance of QIP’s quote, service providers will be able to commence the process of verification (Verification Module) or certification (Core and Supplementary Modules) against the relevant inclusions of the NDIS Practice Standards.
As a QIP NDIS client, service providers will be provided with access to our user-friendly software system, AccreditationPro, to prepare for the self-assessment or stage one audit.
At this stage, service providers will be introduced to their dedicated QIP Client Liaison Officer who will provide support and be available to answer any questions at any stage of the certification or verification process.
Submit verification application or stage one audit
Submission of the verification application (verification) or stage one audit (certification) is a paperless and fully automated process through AccreditationPro.
Dependent on the assessment type, AccreditationPro will step service providers through each of the applicable NDIS Practice Standard requirements. Service providers are encouraged to upload and detail as much evidence as possible to support their demonstration of compliance.
Prior to submission, service providers are encouraged to check they are satisfied with their application and for those undertaking certification, ensure they are familiar with areas that may need improving to start stage two audit preparations early.
When ready the verification or stage one audit application is made online within AccreditationPro.
Document checks by quality auditors, address of non-conformities and reporting to the NDIS Commission
Upon receipt of a service provider’s verification application or stage one audit, QIP’s qualified and experienced auditors will undertake a comprehensive desktop document review.
A draft report of QIP’s findings will be provided to service providers prior to submission of the final report to the NDIS Commission.
For service providers applying for verification, this provides an opportunity to address any areas of non-conformity before the final report is submitted.
For service providers applying for certification, this provides guidance around areas for improvement which will need to be made prior to the stage two audit, supporting preparation. Likely non-conformities and potential non-conformities will be identified in the report.
QIP must submit final reports to the NDIS Commission to allow them to make their verification decision or for review prior to the stage two audit.
With verification applications, QIP will provide a recommended decision with the service provider’s report.
Award of verification
Congratulations! If a service provider is awarded verification against the NDIS Practice Standards as part of the registration process by the NDIS Commission they will be verified for a three year period with QIP.
Once awarded registration by the NDIS Commission, QIP will supply service providers with tools and resources to promote their verification achievement – in line with the provided guidelines – to participants, consumers and their local community.
The service provider will be listed on the NDIS register and participants can now benefit from support and/or care from their verified NDIS service provider.
Service providers then enter their quality improvement cycle until they are required to undergo a re-verification audit in year three, six months prior to their expiry date.
Prepare for stage two audit
The stage two or on-site audit must occur within three months of the stage one audit. QIP will work with service providers to schedule a suitable date for the stage two on-site audit.
Registration groups, organisation size and location(s) will play a role in the length and complexity of a service provider’s stage two audit.
QIP will support service providers to develop an agreed audit plan (which they must sign and approve) and agenda for the day(s) as well as key assessment items to assist teams/staff in feeling prepared and confident for their assessment.
Service providers must remember to ensure prior informed consent is gained from each participant involved in the audit.
Stage two audit and reporting
A team of QIP Auditors will arrive at the agreed service location to undertake the stage two audit component of the NDIS certification process.
The audit will be undertaken in line with the requirements of the service provider’s scope for NDIS Practice Standards Core and Supplementary
Modules. While on-site, QIP Auditors will undertake document reviews and performance assessment based on the experience of NDIS participants – this includes but is not limited to a series of interviews.
QIP Auditors are qualified professionals who are committed to respecting all staff and participants.
Upon completion of the stage two audit, QIP’s Auditors will provide a written copy of the audit findings at the closing meeting, identifying any areas of non-conformities. The service provider will have the opportunity to provide review and provide feedback on the draft report (Natural Justice period) prior to the final report and recommendation for decision being submitted to the NDIS Commission for consideration and approval.
Reports must be submitted no more than 28 days post stage two audit. If areas of non-conformity need to be addressed, and additional audits need to occur, this must happen within this time frame.
Critical risk and non-conformities
Critical risks are extremely serious and will be actioned with the utmost urgency. In the case of critical risk relating to criminal acts of child protection concerns, the audit team leader will notify the NDIS Commission and any relevant authorities (such as the police) of the risk immediately.
If a critical risk is not one of the above, the audit team leader shall notify the NDIS Commission of the risk within 24 hours.
If major and minor non-conformities are identified, the service provider must develop a corrective action plan within seven business days of written notification from QIP.
QIP will advise service providers of key timelines for addressing instances of non-conformity, with on-site audit(s) undertaken as appropriate.
To report a breach by a service provider, contact the NDIS Commission.
Award of certification
Final report findings must be provided to the NDIS Commission within 28 days of the on-site audit to support their certification decision.
QIP will make a recommendation to award full certification, certification with non-conformities (with evidence of a corrective action plan) or not to award certification. The NDIS Commission will review the report findings and recommendation, and award certification as part of the registration process under the NDIS Quality and Safeguarding Framework.
Congratulations! If a service provider is awarded certification against the NDIS Practice Standards and relevant Core and Supplementary Modules by the NDIS Commission they will be certified for a three year period with QIP.
Once awarded registration by the NDIS Commission, service providers will be provided with tools and resources to promote their certification achievement, in line with the provided guidelines, to participants, consumers and their local community. The service provider will be listed on the NDIS register and participants can now benefit from support and/or care from their NDIS service provider.
QIP will advise service providers of any conditions that must be met if non-conformities were identified and not addressed prior to submission of the final report.
Provisional audit – qualified certification decision
Provisional audits are undertaken by service providers who have applied for registration subject to the certification assessment method and are new providers preparing to
For service providers undertaking a provisional audit, variations on stage one and two audits apply. Rather than certification, the NDIS Commission will grant these service providers with a qualified certification decision which will then require the service provider to undertake additional steps to achieve full certification.
Surveillance (monitoring) activities will monitor external and internal changes affecting registered NDIS service providers. Surveillance (monitoring) activities are reflective of a service provider’s size, in-scope activities etc. QIP will advise each service provider individually of their surveillance (monitoring) requirements which may be desktop audits, on-site audits or both.
Surveillance of a service provider, by QIP Auditors, will be undertaken in years one and two of the certification cycle.
Queries regarding your NDIS quality improvement journey?
NDIS background and rollout status
Recognising the need to improve and enhance national levels of support, care, flexibility, certainty, consistency and choice for these Australians, the roll out of the NDIS was launched nationally in July 2016. The NDIS will establish a single set of standards for disability services across all states and territories.
The NDIS Commission is working with state and territory governments to implement a national approach to regulating, safeguarding and providing quality assurance for disability services across Australia, Due to the significant change required to implement the NDIS Scheme, the roll out continues to follow a staged approach across each Australian state and territory. The NDIS Commission has specified that full implementation and regulation at a national level will be complete by 2020.
NDIS roll out timelines
NSW & SA
Operation under the NDIS Scheme and NDIS Commission regulation commenced as of
1 July 2018
ACT, NT, QLD, TAS & VIC
On track to be operating under the NDIS Scheme and NDIS Commission regulation as of
1 July 2019
Set to be operating under the NDIS Scheme and NDIS Commission regulation as of
1 July 2020
Until the NDIS is rolled out across each region, service providers are required to continue to meet current requirements set by their governing state or territory. Prior to transition, new providers in these states and territories will need to follow the new service provider registration requirements outlined under these frameworks.
NDIS service provider requirements
As an individual or organisation seeking NDIS registration to deliver a support or product to a participant of the NDIS, the registration process requires providers to achieve certification or verification against the NDIS Practice Standards, the National Disability Insurance Scheme (Registered Providers of Supports) Rules 2013 and the NDIS Safeguarding and Quality Framework requirements, under the regulation of the NDIS Commission.
QIP is here to help service providers understand and navigate their NDIS requirements, including:
- Registration groups
- How certification or verification must be achieved within the NDIS Commission-specified timeframe
- The progressive rollout of the scheme, and
- The takeover of regulation from state/territory governments.
The NDIS certification and verification process aims to assess the responsibility of service providers to safeguard participants from abuse, harm and neglect. It will expand the accessibility of trusted supports to NDIS participants, enhancing the quality of care and safety of service delivery, and assisting participants to make better-informed care choices.
NDIS service provider registration groups
For service providers registering for the NDIS, verification and certification audit requirements will be dependent on the supports and services delivered, and the legal corporate structure of each provider. To assist service providers with identifying their assessment requirements, the NDIS Commission has developed a ‘Registration Requirements by Supports and Services’ document, which outlines registration groups, and the applicability of verification or certification based on corporate structures, individuals and partnerships.
Whether the verification or certification assessment pathway applies, all service providers wishing to register with the NDIS will be required to undertake a form of audit against the NDIS Practice Standards. QIP will adhere to the 'NDIS Approved Quality Auditors Scheme Guidelines', privacy legislation and our impartiality policy to ensure providers and participants are respected and where required, formalised consents are obtained.
NDIS services assessment pathways
The below information assists providers to understand their quality, safeguards and registration requirements and will support with identifying the applicable audit type required.
|Code||Registration Group||Verification or Certification||Core Module Quality Indicators 1 to 4||Modules|
|102||Assistance to Access and Maintain Employment or higher education
[Assist Access/Maintain Employ]
1 to 4
|103||Assistive products for personal care and safety||Verification||Part 9|
|104||High Intensity Daily Personal Activities
[Assist Integrate School/Education]
1 to 4
|105||Personal Mobility Equipment||Verification||Part 9|
|106||Assistance in coordinating or managing life stages, transitions and supports
[Assist- Life Stage, Transition]
1 to 4
|107||Daily Personal Activities
[Assist Personal Activities]
1 to 4
|108||Assistance with travel/transport arrangements||Verification||Part 9|
|109||Vehicle Modifications||Verification||Part 9|
|110||Behaviour Support||Certification||Core Standards
1 to 4
|Module 2 and Module 2A|
|111||Home modification design and construction||Verification||Part 9|
|112||Assistive equipment for recreation||Verification||Part 9|
|113||Vision Equipment||Verification||Part 9|
|114||Community Nursing Care||Verification||Part 9|
|115||Assistance with daily life tasks in a group or shared living arrangement [Daily Tasks/Shared Living]||Certification||Core Standards
1 to 4
|116||Innovative Community Participation||Verification||Part 9|
|117||Development of daily living and life skills||Certification||Core Standards
1 to 4
|118||Early Intervention supports for early childhood||Certification||Core Standards
1 to 4
|119||Specialised Hearing Services
[Equipment Special Assess Setup]
|120||Household tasks||Verification||Part 9|
|121||Interpreting and translation||Verification||Part 9|
|122||Hearing Equipment||Verification||Part 9|
|123||Assistive products for household tasks||Verification||Part 9|
|124||Communication and information equipment||Verification||Part 9|
|125||Participation in community, social and civic activities||Certification||Core Standards
1 to 4
|126||Exercise Physiology and Physical Wellbeing activities [Physical Wellbeing]||Verification||Part 9|
|127||Plan Management||Verification||Part 9|
|128||Therapeutic Supports||Verification||Part 9|
|129||Specialised Driver Training||Verification||Part 9|
[Other Innovative Supports]
|131||Specialised Disability Accommodation (SDA)||Certification||Module 5|
|131*||SDA and one or more other classes of support||Certification||Core Standards
1 to 4
|132||Support Coordination [Specialist]||Certification||Core Standards
1 to 4
|133||Specialised Supported Employment||Certification||Core Standards
1 to 4
|134||Hearing Services||Verification||Part 9|
|135||Customised Prosthetics||Verification||Part 9|
|136||Group and Centre Based Activities||Certification||Core Standards
1 to 4