As an approved quality auditor under the NDIS Quality and Safeguards Commission (the NDIS Commission), QIP supports disability service providers to achieve certification and verification against the NDIS Practice Standards and Quality Indicators (NDIS Practice Standards) for certification, or the NDIS Practice Standards Verification Module – Required Documentation for verification.

With more than 25 years’ experience supporting health, community and human services providers nationwide, we've worked with disability service providers of varying size and scope of service.

We are dedicated to working with you to deliver supportive, personalised, transparent, impartial and streamlined certification and verification solutions in line with the NDIS (Approved Quality Auditors Scheme) Guidelines 2018.

NDIS-registered disability service providers are required to be audited against the NDIS Practice Standards as part of the NDIS Quality and Safeguarding Framework.

We know that navigating the NDIS can be challenging so we have designed our systems and processes to guide providers through their quality journey in line with the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.

Why choose QIP to achieve NDIS provider registration

When preparing for audits it is natural to feel nervous; however, our team is on hand to ensure you feel prepared and confident in undertaking your desktop and/or on-site audit(s).

QIP has experience supporting, certifying and verifying a range of disability service providers across Australia under various state and territory-based frameworks. Understanding the needs of each service provider is central to our commitment to working with our clients to deliver supportive, personalised, transparent and streamlined NDIS certification and verification solutions.

Personalised Support

QIP has a team of dedicated, qualified and friendly Client Liaison Officers, committed to supporting service providers throughout the NDIS certification or verification process.

With expert knowledge of the NDIS Standards, evidence requirements and the stage one, stage two, surveillance and provisional audit processes, QIP’s Client Liaison Officers provide on-going support throughout every organisation's certification or verification cycle.

QIP Auditors

QIP Auditors meet all minimum qualification requirements of the NDIS (Approved Quality Auditors Scheme) Guidelines 2018, including appropriate disability, inclusive and cultural awareness training.

Feel confident knowing QIP’s experienced Auditors understand the challenges faced within the disability environment and work collaboratively with each organisation to determine solutions to enhance performance.

Education and resource library

QIP provides everything you need to successfully complete the assessment process.

Access to QIP’s accreditation hub providing you with a secure online portal to support your audit process, including a library of useful and relevant information to help deepen your understanding of the NDIS and your audit requirements, and our self-assessment software, AccreditationPro.

QIP Communications – we’ll keep you up-to-date with industry news and/or changes to the NDIS Practice Standards or evidence requirements.

Obligation-free quotes

QIP provides all potential clients with obligation-free quotes prior to formalising any agreements to engage in the verification or certification process.

Verification fees are offered at a one-off flat rate for clients with up to five employees. A modest per-employee fee is added to the price for clients with more than five employees.

For certification audits, client variables such as the size of the organisation, number of sites, types of supports and services offered (registration groups) inform QIP's quote.

For quote requests or queries regarding NDIS provider registration

NDIS Verification or certification

QIP understands that each service provider is different and these differences impact the audit pathway the NDIS Commission requires them to take.  Audits are carried out to either verification or certification level.

A verification audit is a desktop audit and includes reviewing documentation in relation to workers’ qualifications and expertise, processes, policies, complaints management and risk management. Verification audits apply to service providers (including bodies corporate or companies) that deliver relatively lower risk/lower complexity supports and services.

A certification audit involves an initial stage 1 audit (a desktop audit) followed by a stage 2 on-site audit, and a mid-term audit. A certification audit is required for providers delivering more complex and/or higher risk supports and services.

The NDIS Commission uses the term ‘registration groups’ to categorise supports and services. There is a total of 37 registration groups. A full list of registration groups and the type of audit they require is summarised in the table below (scroll down).

The following steps outline the NDIS registration application process.

In situations where critical risk occurs (particularly relating to criminal acts or child protection concerns), serious actions will be taken which result in immediate notification to the NDIS Commission and relevant authorities, including the police, as required. To report a breach by a service provider, contact the NDIS Commission.

We work with our clients to align the timelines of any other accreditation/audit activities provided to them by QIP to ensure the optimal and most economic use of the time and effort they invest in compliance and quality improvement.

Steps to NDIS verification

Verification applies to NDIS providers that deliver lower risk/lower complexity services and supports.

VERIFICATION

Step 1 – renew or make an application for NDIS registration with the NDIS Commission

To renew or make an application for NDIS registration, you need to complete an online NDIS-registration application form within the ‘NIDS myplace provider portal’ – a secure website for providers to manage their interactions with the Commission and services with their clients. 

  • Select your registration groups
  • Complete a self-assessment against the NDIS Practice Standards and Quality Indicators relevant to the supports and services you deliver to NDIS participants

The self-assessment part of your application is important because:

  • It provides you with an opportunity to reflect on and detail the essential components of your business to ensure you are NDIS ready
  • It is the focus of the stage 1 audit
  • The stage 1 audit is a review of your self-assessment
  • The higher the quality of your self-assessment and the documents you provide at this time, the more streamlined the audit process and the better the outcome.

When you have completed your self-assessment, submit your online application form. Once you hit ‘submit’ your application cannot be retrieved.

The NDIS Commission will email you an initial scope of audit which summarises your NDIS-registration requirements and will state whether you need to undergo a verification or certification audit.

VERIFICATION

Step 2 – contact QIP to request a quote for a verification audit

Within your NDIS myplace provider portal, select QIP as your approved quality auditor and request a quote for a verification audit – you can contact us via the details provided in the portal or contact us directly

P 1300 888 329 | E ndis@qip.com.au

QIP offers a one-off flat rate for verification clients with up to and including five workers. A modest per-worker fee is added for upwards of five workers.

If you receive quotes form more than one quality auditor, be sure to carefully scrutinise them to ensure you are comparing like with like. Different auditors use different methods to calculate and display costs, particularly in relation to client support.

As a not-for-profit, we strive to keep our prices affordable and our fees are and will always be clear and transparent – we do not hide any or surprise you with any extra fees.

QIP quotes are easy to understand and includes unlimited client support.

VERIFICATION

Step 3 – accept QIP quote and commence audit planning

Accept QIP’s quote and start working with your QIP-assigned Client Liaison Officer to start planning for your verification audit.

We will review your scope of audit and confirm details such as your registration groups, number of workers and participants, etc.

If any variations are found, you are required to complete a 'variation of registration form' for submission to the NDIS Commission to ensure your record on the Commission's system is accurate. 

We will develop your final scope of audit and provide it to the Commission and share it with you.

VERIFICATION

Step 4 – the verification audit and its findings

The verification audit is a desktop review of the information and documentation you provided in the self-assessment section of your NDIS registration application. It is completed by the auditor electronically with no requirement for a site visit.

The auditor will review the responses and documents you provided during your self-assessment, and any prior NDIS verification outcomes, corrective actions and audit reports.

The auditor can and will ask you to provide any additional information or documentation required to accurately and comprehensively carry out the audit.

We will provide you with a draft report of the auditor’s findings.

You will have the opportunity to address any areas of non-conformities before the final report is submitted to the NDIS Commission.

QIP submits the final report to the NDIS Commission (including any corrective actions required to address non-conformities) to be included in their assessment of your application. The Commission’s assessment includes the outcomes of the audit and a suitability assessment of your organisation and key personnel. The Commission will make a decision and advise you if your application has been successful.

VERIFICATION

Step 5 – verification (the NDIS Commission makes the decision)

Successful applicants will receive a certificate of registration from the NDIS Commission outlining the services or supports you are registered to provide, the period of registration, and any conditions you must follow to keep your registration.

You will be listed on the NDIS provider register and participants of all types can now access your services

You enter your ‘quality improvement cycle’ until you are required to undergo a re-verification audit in three years, no earlier than six months prior to your registration renewal date.

Make sure you utilise the resources available in your QIP accreditation hub to help quality improvement and stay up-to-date with revised expectations/compliance requirements.

Unsuccessful applicants may contact the NDIS Commission to request a review within three months of the decision.

Steps to NDIS certification

A certification audit involves an initial desktop audit (a stage 1 audit) followed by a stage 2 on-site audit and is required for providers delivering more complex and/or higher risk supports and services.

CERTIFICATION

Step 1 – renew or make an application for NDIS registration with the NDIS Commission

To renew or make an application for NDIS registration, you need to complete an online NDIS-registration application form within the ‘NIDS myplace provider portal’ – a secure website for providers to manage their interactions with the Commission and services with their clients. 

  • Select your registration groups
  • Complete a self-assessment against the NDIS Practice Standards and Quality Indicators relevant to the supports and services you deliver to NDIS participants

The self-assessment part of your application is important because:

  • It provides you with an opportunity to reflect on and detail the essential components of your business to ensure you are NDIS ready
  • It is the focus of the verification audit
  • The verification audit is a review of your self-assessment
  • The higher the quality of your self-assessment and the documents you provide at this time, the more streamlined the audit process and the better the outcome.

When you have completed your self-assessment, submit your online application form. Once you hit ‘submit’ your application cannot be retrieved.

The NDIS Commission will email you an initial scope of audit which summarises your NDIS-registration requirements and will state whether you need to undergo a verification or certification audit.

CERTIFICATION

Step 2 – contact QIP to request a quote for a certification audit

Within your NDIS myplace provider portal, select QIP as your approved quality auditor and request a quote for a certification audit – you can contact us via the details provided in the portal or contact us directly

P 1300 888 329 | E ndis@qip.com.au

We will confirm your scope of audit to ensure we provide you with a quote that accurately reflects the size and scale of your organisation and the complexity of services offered.

If you receive quotes from more than one quality auditor, be sure to scrutinise them carefully to ensure you are comparing like with like – different auditors use different methods to calculate and display costs, particularly in relation to client support.

As a not-for-profit, QIP strives to keep prices affordable. Our fees are and will always be clear and transparent – we do not hide any or surprise you with any extra fees.

QIP quotes are easy to understand and includes unlimited client support.

CERTIFICATION

Step 3 – accept QIP quote and commence audit planning

Accept QIP’s quote and start working with your QIP-assigned Client Liaison Officer to start planning for your certification audit.

We will review your scope of audit and confirm details such as your registration groups, number of workers and participants, etc.

If any variations are found, you are required to complete a 'variation of registration form' for submission to the NDIS Commission to ensure your record on the Commission's system is accurate. 

We will develop your final scope of audit and provide it to the Commission and share it with you.

All certification audits comprise a stage 1 audit and stage 2 audit, and a mid-term audit. 

CERTIFICATION

Step 4 – stage 1 audit and findings

The stage 1 audit is a desktop review of the information and documentation you provided in the self-assessment section of your NDIS registration application. It is completed by the auditor electronically with no requirement for a site visit.

The auditor will review your self-assessment responses and documents you provided, and any prior NDIS verification or certification outcomes, corrective actions and audit reports.

The auditor can and will ask you to provide any additional information or documentation required to accurately and comprehensively carry out the audit.

We will provide you with a draft report of the auditor’s findings at least two weeks prior to the start of the stage 2 audit when non-conformities are found and, where no non-conformities are found, at least one week prior to stage 2 audit.

You have the opportunity to address any areas of non-conformities before stage 2 audit.

This should help you prepare for the stage 2 audit.

CERTIFICATION

Step 5 – prepare for stage 2 audit

The stage 2 audit is an on-site audit and must commence within three months of the stage 1 audit.

QIP will work with you to develop a mutually agreed audit plan that is proportionate to the size and scale of your organisation, sites that will be visited, clearly sets out the agenda and key assessment items for the day(s) of the audit.

The NDIS framework uses an ‘opt-out’ sampling methodology which requires you to inform all of your participants that they are automatically enrolled in the audit process.

Should a participant not want to participate, that choice is required to be documented and the auditor advised.

CERTIFICATION

Step 6 – stage 2 audit and reporting

The auditors will arrive at the agreed location and carry out the audit according to the audit plan you approved. The audit will include evaluation of your systems and processes to meet the NDIS Practice Standards by – for example – observing practices, reviewing records and documents, and speaking with participants and workers.

We will provide you a written copy of the audit findings at the closing meeting of the stage 2 audit.

You have the opportunity to review and provide feedback on the draft report prior to it being finalised and submitted to the NDIS Commission no more than 28 days after the stage 2 audit.

QIP submits the final report to the NDIS Commission to be included in their assessment of your application, which also includes a suitability assessment of your organisation and key personnel. The Commission will make a decision and advise you if your application has been successful.

Critical risk and non-conformities

Critical risks are extremely serious and will be actioned with the utmost urgency. In the case of critical risk relating to criminal acts of child protection concerns, the audit team leader will notify the NDIS Commission and any relevant authorities (such as the police) of the risk immediately.

If a critical risk is not one of the above, the audit team leader shall notify the NDIS Commission of the risk within 24 hours.

If major and minor non-conformities are identified, the service provider must develop a corrective action plan within seven business days of written notification from QIP.

QIP will advise service providers of key timelines for addressing instances of non-conformity, with on-site audit(s) undertaken as appropriate.

To report a breach by a service provider, contact the NDIS Commission.

CERTIFICATION

Step 7 – certification (the NDIS Commission makes the decision)

Successful applicants will receive a certificate of registration from the NDIS Commission outlining the services or supports you are registered to provide, the period of registration, and any conditions you must follow to keep your registration.

You will be listed on the NDIS provider register and participants of all types can now access your services. You will be required to undergo a recertification audit in three years (with a mid-term audit in between) no earlier than six months prior to your NDIS registration renewal date.

Make sure you utilise the resources available in your QIP accreditation hub to help quality improvement and stay up-to-date with revised expectations/compliance requirements.

Unsuccessful applicants may contact the NDIS Commission to request a review within three months of the decision.

Provisional audit – qualified certification decision

Provisional audits are undertaken by service providers who have applied for registration subject to the certification assessment method and are new providers preparing to deliver NDIS services and supports but are yet to commence service delivery.

For service providers undertaking a provisional audit, variations on stage one and two audits apply. 

Rather than certification, the NDIS Commission will grant these service providers with a qualified certification decision which will then require the service provider to undertake additional steps to achieve full certification.

CERTIFICATION

Step 8 – mid-term audits

Providers undergoing certification are required to undergo a mid-term audit to be carried out no later than 18 months after the beginning of the period for which the provider’s registration is in force.

Exemptions for mid-term audits apply if the provider is:

  • A partnership or sole trader
  • Registered for only Module 3 (Early Childhood Supports) or Module 5 (Specialist Disability Accommodation)
  • A transitioned provider.

NDIS service provider registration groups

For service providers registering for the NDIS, verification and certification audit requirements are dependent on the supports and services delivered. The NDIS Commission uses the term ‘registration groups’ to categorise supports and services. There is a total of 37 registration groups.

Verification audits apply to service providers that deliver relatively lower risk/lower complexity supports and services. The audit occurs every three years and is a stage 1/desktop audit that involves reviewing documentation that provides evidence of:

  • Workers' qualifications, expertise and experience
  • Incident management processes/policies
  • Complaints management processes/policies
  • Risk management processes/policies

The NDIS Practice Standards Verification Module – Required Documentation provides more information.

A certification audit occurs every three years. It includes a stage 1 (desktop) audit followed by (within three months) a stage 2 on-site audit, and a mid-term audit. A certification audit is required for providers delivering more complex and/or higher risk supports and services. The audit assesses an organisation against the NDIS Practice Standards and Quality Indicators. The standards consist of four core modules and five supplementary modules that apply to different types of supports and services delivered.

The Core Modules cover:

  • Core Module 1 – Rights and Responsibilities
  • Core Module 2 – Governance and Operational Management
  • Core Module 3 – Provision of Supports
  • Core Module 4 – Support Provision Environment

The Supplementary Modules cover:

  • Module 1 – High-Intensity Daily Personal Activities
  • Module 2 – Specialist Behaviour Support
  • Module 2a – Implementing Behaviour Support Plans
  • Module 3 – Early Childhood Supports
  • Module 4 – Specialised Support Coordination
  • Module 5 – Specialist Disability Accommodation

The NDIS Practice Standards and Quality Indicators provides more information.

NDIS registration groups determine audit pathway – verification or certification

 

Verification audit

Every three years a stage 1/desktop audit

For NDIS providers that deliver lower risk and lower complexity supports and services defined by the following registration groups

Certification audit 

Every three years: a stage 1 (desktop) audit then (within three months) a stage 2 on-site audit, and a mid-term audit

For NDIS providers that deliver higher risk and more complex supports and services defined by the following registration groups

Verification applies to the following registration groups:
  • Accommodation/tenancy assistance
  • Assistive products for personal care and safety
  • Personal mobility equipment
  • Assistance with travel/transport arrangements
  • Vehicle modifications
  • Home modification design and construction
  • Assistive equipment for recreation
  • Vision equipment
  • Community nursing care
  • Innovative community participation
  • Specialised hearing services
  • Household tasks
  • Interpreting and translation
  • Hearing equipment
  • Assistive products for household tasks
  • Communication and information equipment
  • Exercise physiology and physical wellbeing activities
  • Management of funding for supports in participant’s plan
  • Therapeutic supports
  • Specialised driver training
  • Assistance animals
  • Hearing services
  • Customised prosthetics
Core Modules apply to the following registration groups:
  • Assistance to access and maintain employment or higher education
  • Assistance in coordinating or managing life stages, transitions and supports
  • Assistance with daily personal activities
  • Assistance with daily life tasks in a group or shared living arrangement
  • Development of daily living and life skills
  • Participation in community, social and civic activities
  • Specialised supported employment
  • Group and centre based activities
  • High intensity daily personal activities plus Module 1
  • Specialist behaviour support plus Module 2
  • Supporting people with restrictive practices plus Module 2a
  • Early intervention supports for early childhood plus Module 3
  • Specialist support coordination and plus Module 4

Module 5 only

  • Specialised Disability Accommodation (SDA)

 

The NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission is working with NDIS participants, service providers, workers and the community to introduce a nationally consistent approach to disability support so participants can access services and supports that promote choice, control and dignity.

The NDIS Quality and Safeguarding Framework

The NDIS Quality and Safeguarding Framework is designed to ensure high-quality supports and safe environments for all NDIS participants.

The overall objectives of the NDIS Quality and Safeguarding Framework are to ensure NDIS funded supports:

  • Uphold the rights of people with disability, including their rights as consumers
  • Facilitate informed decision making by people with disability
  • Are effective in achieving person-centred outcomes for people with disability in ways that support and reflect their preferences and expectations
  • Are safe and fit-for-purpose
  • Allow participants to live free from abuse, violence, neglect and exploitation, and
  • Enable effective monitoring and responses to emerging issues as the NDIS develops.

The Framework is designed to balance the need for appropriate protections that meet governments’ duty of care obligations with the need to enable participants to take reasonable risks so they can reach their goals.

The Framework’s aim is to establish a flourishing market that offers people with disability genuine choice and control. The Framework is also designed to suit an emerging market-based system in which participants build their capability to act as informed consumers, the workforce rapidly grows, and new service providers enter the market.

NDIS background and rollout status

Recognising the need to improve and enhance national levels of support, care, flexibility, certainty, consistency and choice for people with disability, the roll out of the NDIS was launched nationally in July 2016. The NDIS will establish a single set of standards for disability services across all states and territories.

The NDIS Commission is working with state and territory governments to implement a national approach to regulating, safeguarding and providing quality assurance for disability services across Australia,  Due to the significant change required to implement the NDIS Scheme, the roll out continues to follow a staged approach across each Australian state and territory. The NDIS Commission has specified that full implementation and regulation at a national level will be complete by 2020.

 

NDIS roll out timelines

 

australia with states SA NSW t highlighted

New South Wales & South Australia

Operation under the NDIS Scheme and NDIS Commission regulation commenced as of
1 July 2018

australia with states qld vic tas nt highlighted

Australian Capital Territory, Northern Territory, Queensland, Tasmania & Victoria

Operation under the NDIS Scheme and NDIS Commission regulation as of
1 July 2019

australia with state wa highlighted

Western Australia

Set to be operating under the NDIS Scheme and NDIS Commission regulation as of
1 July 2020

Until the NDIS is rolled out across each region, service providers are required to continue to meet current requirements set by their governing state or territory. Prior to transition, new providers in these states and territories will need to follow the new service provider registration requirements outlined under these frameworks.

Queries regarding your NDIS quality improvement journey?