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National Disability Insurance Scheme (NDIS) Practice Standards

National Disability Insurance Scheme (NDIS) Practice Standards

As a Quality Auditor under the NDIS Quality and Safeguards Commission (the NDIS Commission), QIP supports disability service providers to achieve certification and verification against the NDIS Practice Standards and Quality Indicators (NDIS Practice Standards).

With more than 25 years’ experience supporting health, community and human services providers nationwide, we've worked with disability service providers of varying size and scope of service.

We are dedicated to working with you to deliver supportive, personalised, transparent, impartial and streamlined certification and verification solutions in line with the NDIS (Approved Quality Auditors Scheme) Guidelines 2018.

NDIS-registered disability service providers are required to be audited against the NDIS Practice Standards as part of the NDIS Quality and Safeguarding Framework.

We know that navigating the NDIS can be challenging so we have designed our systems and processes to guide providers through their quality journey in line with the National Disability Insurance Scheme (Approved Quality Auditors Scheme) Guidelines 2018 (NDIS Quality Auditor Guidelines).

Why choose QIP to achieve NDIS provider registration

When preparing for audits it is natural to feel nervous; however, our team is on hand to ensure you feel prepared and confident in undertaking your desktop and/or on-site audit(s).

QIP has experience supporting, certifying and verifying a range of disability service providers across Australia under various state and territory-based frameworks. Understanding the needs of each service provider is central to our commitment to working with our clients to deliver supportive, personalised, transparent and streamlined NDIS certification and verification solutions.

Personalised Support

QIP has a team of dedicated, qualified and friendly Client Liaison Officers, committed to supporting service providers throughout the NDIS certification or verification process.

With expert knowledge of the NDIS Standards, evidence requirements and the stage one, stage two, surveillance and provisional audit processes, QIP’s Client Liaison Officers provide on-going support throughout every organisation's certification or verification cycle.

QIP Auditors

QIP Auditors meet all minimum qualification requirements of the NDIS (Approved Quality Auditors Scheme) Guidelines 2018, including appropriate disability, inclusive and cultural awareness training.

Feel confident knowing QIP’s experienced Auditors understand the challenges faced within the disability environment and work collaboratively with each organisation to determine solutions to enhance performance.

Education and resource library

QIP provides everything you need to successfully complete the assessment process:

  • Access to QIP’s accreditation hub providing you with a secure online portal to support your audit process, including QbAY – a library of useful and relevant information to help deepen your understanding of the NDIS and your audit requirements
  • QIP Communications – we’ll keep you up-to-date with industry news and/or changes to the NDIS Practice Standards or evidence requirements.

Queries regarding your NDIS quality improvement journey?

Certification or Verification with QIP

QIP understands that each service provider is different and these differences impact the audit pathway they are required to travel.

The steps outlined below show the typical actions undertaken throughout the certification and verification process.

We work with our clients to align the timelines of any other accreditation/audit activities provided to them by QIP to ensure the optimal and most economic use of the time and effort they invest in compliance and quality improvement.

The auditing type required – certification or verification – is determined by the NDIS Commission and depends on the service provider’s corporate structure and complexity of supports delivered.

In situations where critical risk occurs (particularly relating to criminal acts or child protection concerns), serious actions will be taken which result in immediate notification to the NDIS Commission and relevant authorities, including the police, as required. To report a breach by a service provider, contact the NDIS Commission.

Steps to Verification with QIP

Verification applies to NDIS providers that deliver lower risk/lower complexity services and supports.

VERIFICATION

Step 1 – Registration or re-registration with the NDIS Commission

As part of the NDIS registration process, all disability service providers will need to set-up a ‘Myplace Portal’ account with the NDIS Commission.

New service providers will need to submit an application for registration. Providers transitioning from state/territory based NDIS Schemes will need to follow the re-registration steps and timelines provided by the NDIS Commission upon receipt of their registration certificate.

In the ‘Myplace Portal’ service providers will need to input all service details, including the selection of registration groups. These registration groups will inform a service provider’s NDIS Practice Standards assessment type – certification or verification – and will guide Core and Supplementary Module applicability. As part of the NDIS registration process, you also complete an online self-assessment to the NDIS Practice Standards.

Once you have populated your service details and registration groups in the ‘Myplace Portal’ you will be provided with an ‘initial scope of audit’ document. This document will assist QIP to provide an obligation-free quote.

VERIFICATION

Step 2 – Contact QIP

Once you have your NDIS Commission ‘scope of audit’ document, contact us via the details provided in the portal to request a quote for assessment services, or contact QIP.

We will ask you to confirm and double-check your ‘scope of audit’ is accurate to ensure we provide you with a quote that is truly reflective of the size, scale and scope of complexity of the services you deliver.

If you receive quotes from more than one quality auditor, be sure to scrutinise them carefully. Different auditors use different methods to calculate and display costs – particularly in relation to travel costs and client support. When you work with QIP, unlimited client support is provided at no additional cost.

QIP quotes are easy to understand and clearly outline all costs – we do not hide any or surprise you with extra fees.

VERIFICATION

Step 3 – Accept QIP quote and commence audit planning

Upon receipt of a service provider’s verification application or stage one audit, QIP’s qualified and experienced auditors will undertake a comprehensive desktop document review of your self-assessment. A draft report of QIP’s findings will be provided to you prior to submission of the final report to the NDIS Commission.

This provides an opportunity for you to address any areas of non-conformity before the final report is submitted to the NDIS Commission.

VERIFICATION

Step 4 – Reporting

QIP’s Auditors will provide you with a copy of the audit findings identifying any areas of non-conformities. You will then have the opportunity to review and respond to feedback on the draft report prior to its submission to the NDIS Commission.

The final report is submitted with a recommendation for verification by QIP to the NDIS Commission. The final decision to award you verification is the NDIS Commission’s responsibility.

VERIFICATION

Step 5 – Award of verification

If a service provider is awarded verification against the NDIS Practice Standards as part of the registration process by the NDIS Commission they will be verified for a three year period with QIP.

Once awarded registration by the NDIS Commission, QIP will supply service providers with tools and resources to promote their verification achievement – in line with the provided guidelines to participants, consumers and their local community.

The service provider will be listed on the NDIS register and participants can now benefit from support and/or care from their verified NDIS service provider.

Service providers then enter their quality improvement cycle until they are required to undergo a re-verification audit in year three, six months prior to their expiry date.

Steps to Certification QIP

Certification is required for bodies corporate or businesses with a larger size/scope that provide more complex or higher risk supports.

CERTIFICATION

Step 1 – Registration or re-registration with the NDIS Commission

As part of the NDIS registration process, all disability service providers will need to set-up a ‘Myplace Portal’ account with the NDIS Commission.

New service providers will need to submit an application for registration. Providers transitioning from state/territory based NDIS Schemes will need to follow the re-registration steps and timelines provided by the NDIS Commission upon receipt of their registration certificate.

In the ‘Myplace Portal’ service providers will need to input all service details, including the selection of registration groups. These registration groups will inform a service provider’s NDIS Practice Standards assessment type – certification or verification – and will guide Core and Supplementary Module applicability. As part of the NDIS registration process, you also complete an online self-assessment to the NDIS Practice Standards.

Once you have populated your service details and registration groups in the ‘Myplace Portal’ you will be provided with an ‘initial scope of audit’ document. This document will assist QIP to provide an obligation-free quote.

CERTIFICATION

Step 2 – Contact QIP

Once you have your NDIS Commission ‘scope of audit’ document, contact us via the details provided in the portal to request a quote for assessment services, or contact QIP.

We will ask you to confirm and double-check your ‘scope of audit’ is accurate to ensure we provide you with a quote that is truly reflective of the size, scale and scope of complexity of the services you deliver.

If you receive quotes from more than one quality auditor, be sure to scrutinise them carefully. Different auditors use different methods to calculate and display costs – particularly in relation to travel costs and client support. When you work with QIP, unlimited client support is provided at no additional cost.

QIP quotes are easy to understand and clearly outline all costs – we do not hide any or surprise you with extra fees.

CERTIFICATION

Step 3 – Accept QIP quote and commence audit planning

Upon receipt of a service provider’s verification application or stage one audit, QIP’s qualified and experienced auditors will undertake a comprehensive desktop document review of your self-assessment. A draft report of QIP’s findings will be provided to you prior to submission of the final report to the NDIS Commission.

This provides guidance around areas for improvement which will need to be made prior to the stage two audit. The stage two on-site audit will be undertaken by QIP Auditors at the agreed time and location(s).

CERTIFICATION

Step 4 – Reporting

QIP’s Auditors will provide you with a copy of the audit findings identifying any areas of non-conformities. You will then have the opportunity to review and respond to feedback on the draft report prior to its submission to the NDIS Commission.

The final report is submitted with a recommendation for certification by QIP to the NDIS Commission. The final decision to award you certification is the NDIS Commission’s responsibility.

CERTIFICATION

Step 5 – Prepare for stage two audit

The stage two or on-site audit must occur within three months of the stage one audit.

QIP will work with service providers to schedule a suitable date for the stage two on-site audit. Registration groups, organisation size and location(s) will play a role in the length and complexity of a service provider’s stage two audit.

QIP will support service providers to develop an agreed audit plan (which they must sign and approve) and agenda for the day(s) as well as key assessment items to assist teams/staff in feeling prepared and confident for their assessment.

Note that the NDIS uses an ‘opt out’ sampling methodology which provides for any participant to be selected to be part of the audit process unless they have specified that they do want to be involved.

CERTIFICATION

Step 6 – Stage two audit and reporting

A team of QIP Auditors will arrive at the agreed service location to undertake the stage two audit component of the NDIS certification process.

The audit will be undertaken in line with the requirements of the service provider’s scope for NDIS Practice Standards Core and Supplementary Modules.

While on-site, QIP Auditors will undertake document reviews and performance assessment based on the experience of NDIS participants – this includes but is not limited to a series of interviews.

QIP Auditors are qualified professionals who are committed to respecting all staff and participants.

Upon completion of the stage two audit, QIP’s Auditors will provide a written copy of the audit findings at the closing meeting, identifying any areas of non-conformities. The service provider will have the opportunity to provide review and provide feedback on the draft report (Natural Justice period) prior to the final report and recommendation for decision being submitted to the NDIS Commission for consideration and approval.

Reports must be submitted no more than 28 days post stage two audit. If areas of non-conformity need to be addressed, and additional audits need to occur, this must happen within this time frame.

Critical risk and non-conformities

Critical risks are extremely serious and will be actioned with the utmost urgency. In the case of critical risk relating to criminal acts of child protection concerns, the audit team leader will notify the NDIS Commission and any relevant authorities (such as the police) of the risk immediately.

If a critical risk is not one of the above, the audit team leader shall notify the NDIS Commission of the risk within 24 hours.

If major and minor non-conformities are identified, the service provider must develop a corrective action plan within seven business days of written notification from QIP.

QIP will advise service providers of key timelines for addressing instances of non-conformity, with on-site audit(s) undertaken as appropriate.

To report a breach by a service provider, contact the NDIS Commission.

CERTIFICATION

Step 7 – Award of certification

QIP will make a recommendation to award full certification, certification with non-conformities (with evidence of a corrective action plan) or not to award certification.

The NDIS Commission will review the report findings and recommendation, and award certification as part of the registration process under the NDIS Quality and Safeguarding Framework.

If a service provider is awarded certification against the NDIS Practice Standards and relevant Core and Supplementary Modules by the NDIS Commission they will be certified for a three year period with QIP.

Once awarded registration by the NDIS Commission, service providers will be provided with tools and resources to promote their certification achievement, in line with the provided guidelines, to participants, consumers and their local community. The service provider will be listed on the NDIS register and participants can now benefit from support and/or care from their NDIS service provider.

QIP will advise service providers of any conditions that must be met if non-conformities were identified and not addressed prior to submission of the final report.

Provisional audit – qualified certification decision

Provisional audits are undertaken by service providers who have applied for registration subject to the certification assessment method and are new providers preparing to deliver NDIS services and supports but are yet to commence service delivery.

For service providers undertaking a provisional audit, variations on stage one and two audits apply. Rather than certification, the NDIS Commission will grant these service  providers with a qualified certification decision which will then require the service provider to undertake additional steps to achieve full certification.

Rather than certification, the NDIS Commission will grant these service providers with a qualified certification decision which will then require the service provider to undertake additional steps to achieve full certification.

CERTIFICATION

Step 8 – Surveillance (monitoring)

The NDIS Commission requires annual surveillance to be carried out on certified NDIS registered providers.

This currently involves a scheduled review of half of the NDIS Practice Standards in year one of your registration period, and another half in year two. Surveillance assessments are carried out on-site and are similar to the certification audit.

There are no surveillance requirements for NDIS registered service providers who have undertaken verification.

Under the NDIS Commission, all registered NDIS providers whether certified or verified are required to continuously comply with the NDIS Practice Standards and the NDIS Code of Conduct.

NDIS service provider registration groups

For service providers registering for the NDIS, verification and certification audit requirements will be dependent on the supports and services delivered, and the legal corporate structure of each provider. To assist service providers with identifying their assessment requirements, the NDIS Commission has developed a ‘Registration Requirements by Supports and Services’ document, which outlines registration groups, and the applicability of verification or certification based on corporate structures, individuals and partnerships.

Whether the verification or certification assessment pathway applies, all service providers wishing to register with the NDIS will be required to undertake a form of audit against the NDIS Practice Standards. QIP will adhere to the 'NDIS Approved Quality Auditors Scheme Guidelines', privacy legislation and our impartiality policy to ensure providers and participants are respected and where required, formalised consents are obtained.

NDIS services assessment pathways

The below information assists providers to understand their quality, safeguards and registration requirements and will support with identifying the applicable audit type required.

Code Registration Group Verification or Certification Core Module Quality Indicators 1 to 4 Modules
101 Accommodation/Tenancy Assistance
[Accommodation/Tenancy]
Verification Part 9
102 Assistance to Access and Maintain Employment or higher education
[Assist Access/Maintain Employ]
Certification Core Standards
1 to 4
103 Assistive products for personal care and safety Verification Part 9
104 High Intensity Daily Personal Activities
[Assist Integrate School/Education]
Certification Core Standards
1 to 4
Module 1
105 Personal Mobility Equipment Verification Part 9
106 Assistance in coordinating or managing life stages, transitions and supports
[Assist- Life Stage, Transition]
Certification Core Standards
1 to 4
107 Daily Personal Activities
[Assist Personal Activities]
Certification Core Standards
1 to 4
108 Assistance with travel/transport arrangements Verification Part 9
109 Vehicle Modifications Verification Part 9
110 Behaviour Support Certification Core Standards
1 to 4
Module 2 and Module 2A
111 Home modification design and construction Verification Part 9
112 Assistive equipment for recreation Verification Part 9
113 Vision Equipment Verification Part 9
114 Community Nursing Care Verification Part 9
115 Assistance with daily life tasks in a group or shared living arrangement [Daily Tasks/Shared Living] Certification Core Standards
1 to 4
116 Innovative Community Participation Verification Part 9
117 Development of daily living and life skills Certification Core Standards
1 to 4
118 Early Intervention supports for early childhood Certification Core Standards
1 to 4
Module 3
119 Specialised Hearing Services
[Equipment Special Assess Setup]
Verification Part 9
120 Household tasks Verification Part 9
121 Interpreting and translation Verification Part 9
122 Hearing Equipment Verification Part 9
123 Assistive products for household tasks Verification Part 9
124 Communication and information equipment Verification Part 9
125 Participation in community, social and civic activities Certification Core Standards
1 to 4
126 Exercise Physiology and Physical Wellbeing activities [Physical Wellbeing] Verification Part 9
127 Plan Management Verification Part 9
128 Therapeutic Supports Verification Part 9
129 Specialised Driver Training Verification Part 9
130 Assistance Animals
[Other Innovative Supports]
Verification Part 9
131 Specialised Disability Accommodation (SDA) Certification Module 5
131* SDA and one or more other classes of support Certification Core Standards
1 to 4
Module 5
132 Support Coordination [Specialist] Certification Core Standards
1 to 4
Module 4
133 Specialised Supported Employment Certification Core Standards
1 to 4
134 Hearing Services Verification Part 9
135 Customised Prosthetics Verification Part 9
136 Group and Centre Based Activities Certification Core Standards
1 to 4

 

NDIS background and rollout status

Recognising the need to improve and enhance national levels of support, care, flexibility, certainty, consistency and choice for these Australians, the roll out of the NDIS was launched nationally in July 2016. The NDIS will establish a single set of standards for disability services across all states and territories.

The NDIS Commission is working with state and territory governments to implement a national approach to regulating, safeguarding and providing quality assurance for disability services across Australia,  Due to the significant change required to implement the NDIS Scheme, the roll out continues to follow a staged approach across each Australian state and territory. The NDIS Commission has specified that full implementation and regulation at a national level will be complete by 2020.

NDIS roll out timelines

 

australia with states SA NSW t highlighted

NSW & SA

Operation under the NDIS Scheme and NDIS Commission regulation commenced as of
1 July 2018

australia with states qld vic tas nt highlighted

ACT, NT, QLD, TAS & VIC

On track to be operating under the NDIS Scheme and NDIS Commission regulation as of
1 July 2019

australia with state wa highlighted

WA

Set to be operating under the NDIS Scheme and NDIS Commission regulation as of
1 July 2020

Until the NDIS is rolled out across each region, service providers are required to continue to meet current requirements set by their governing state or territory. Prior to transition, new providers in these states and territories will need to follow the new service provider registration requirements outlined under these frameworks.

Queries regarding your NDIS quality improvement journey?