National Disability Insurance Scheme (NDIS) Practice Standards

QIP – Your partner in
NDIS certification and verification

The National Disability Insurance Scheme (NDIS) is Australia’s national disability support system. It is implemented by the NDIS Quality and Safeguards Commission (the NDIS Commission).

The Commission works with NDIS participants, service providers, workers and the community to introduce a nationally consistent approach to disability support. This is so participants can access NDIS supports and services that promote choice, control and dignity.

The Commission is an independent agency established to improve the quality and safety of supports and services. They accomplish this by making sure registered disability service providers are audited against the NDIS Quality and Safeguarding Framework.

NDIS certification or verification?

Every NDIS service provider is different. The Commission needs providers to be grouped so they are nationally consistent. When applying for registration, providers let the Commission know which registration groups they deliver. Providers can deliver one or many. The differences of each organisation control which audit pathway they should take. The pathways are certification or verification.

Certification is required for providers delivering more complex and/or higher risk supports and services. Providers completing certification are assessed against NDIS Practice Standards and Quality Indicators (NDIS Practice Standards).

Verification applies to providers that deliver lower risk/lower complexity services and supports. Providers completing verification are assessed against the Verification Module – Required Documentation.

Below we break down what a certification audit is, what a verification audit is and the differences between them. We also show how the Commission determines which pathway (registration group) a provider should take.

Certification

Certification is required for NDIS providers delivering more complex and/or higher risk supports and services. Providers completing certification are assessed against the NDIS Practice Standards.

A certification audit has two parts. The first is a desktop self-assessment (completed by the provider at their place of work), called ‘initial stage 1 audit’.

This is followed by a stage 2 audit, which is on-site at the place of work. After this, if the provider meets all requirements, they will be awarded certification for three years. This three-year period is known as a cycle. Halfway through the cycle, a mid-term audit occurs, which is similar to the initial state 1 audit.

Provider differences – the size of the organisation, number of sites, types of services (known as registration groups) – are what makes up QIP's quote.

Verification

Verification applies to NDIS service providers (including corporate bodies and companies) delivering lower risk/lower complexity services and supports. Verification audits are assessed against the Verification Module – Required Documentation.

A verification audit is a desktop self-assessment which is completed by the provider at their place of work. It includes reviewing documents for their workers’ qualifications and expertise, processes, policies, and complaints and risk management.

After this audit has been reviewed, if the provider meets all requirements, they will be awarded verification for three years. This three year period is known as a cycle.

Verification fees area one-off flat rate for clients with up to five employees. For clients with more than five, a small fee per employee is added.

Choosing QIP

QIP is an approved quality auditor under the NDIS Commission. QIP has more than 25 years’ experience supporting health, community and human services providers nationwide. We've worked with disability service providers of all shapes, sizes and services. QIP provides support with accreditation, certification and verification against many different sets of standards.

We work with each of our clients to provide supportive, transparent, impartial and streamlined certification and verification. This meets the NDIS (Approved Quality Auditors Scheme) Guidelines 2018.

The QIP Team understands that navigating this can be difficult. Our team, systems and processes guide our clients through their journey, in line with the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.

QIP complies with the Quality and Safeguarding Framework and applies relevant NDIS Practice Standards when conducting a certification or verification audit.

Support

Dedicated, qualified and friendly QIP Client Liaison Officers provide support during the certification or verification process.

QIP Auditors

QIP’s experienced Auditors understand the disability environment and work together with each of our clients to find solutions to improve performance.

Online resources

The QIP accreditation hub offers users library of useful information and resources, self-assessment software to assist with their assessment process.

Easy quoting

QIP offers quotes with no pressure or sales jargon to service providers needing certification and verification assessment.

Contact us about NDIS

Fill out this form to be contacted by QIP about certification or verification. If you know which one you need, please request a quote.