The National Disability Insurance Scheme (NDIS) is Australia’s national disability support system. The NDIS Quality and Safeguards Commission (the NDIS Commission), is an independent agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission is working with NDIS participants, service providers, workers and the community to introduce a nationally consistent approach to disability support so participants can access services and supports that promote choice, control and dignity.
Becoming an NDIS service provider
Under the NDIS Commission, NDIS providers are required to be nationally consistent and responsive to an expanding market. When applying for NDIS registration, providers advise the NDIS Commission of which registration groups they deliver. Providers can deliver one or many.
NDIS certification is required for providers delivering more complex and/or higher risk supports and services. Providers completing NDIS certification are assessed against NDIS Practice Standards and Quality Indicators (NDIS Practice Standards).
NDIS verification applies to NDIS providers that deliver lower risk/lower complexity services and supports. Providers completing NDIS verification are assessed against the NDIS Practice Standards Verification Module – Required Documentation.
The NDIS Quality and Safeguarding Framework
Disability service providers registered with the NDIS are required to be audited as part of the NDIS Quality and Safeguarding Framework.
The NDIS Quality and Safeguarding Framework ensures high quality support and safe environments for all NDIS participants, with an aim of establish a thriving market that offers people with disability genuine choice and control.
Designed to balance the need for appropriate protections that meet governments’ duty of care obligations with the need to enable NDIS participants to reach their goals.
NDIS certification or verification?
QIP understands that each NDIS service provider is different. It is these differences that will determine the audit pathway the NDIS Commission requires them to take. Audits are carried out to either certification or verification level.
Below we break down what an NDIS certification audit is, what an NDIS verification audit is, and the difference between the two and how the NDIS Commission determines which pathway a provider is to take.
A certification audit involves an initial stage 1 audit conducted as a desktop audit, followed by a stage 2 audit conducted on-site audit, and a mid-term audit. Certification audits occur every three years following that same cycle.
For certification audits, client variables such as the size of the organisation, number of sites, types of supports and services offered (registration groups) inform QIP's quote.
Certification and core modules apply to the following registration groups:
- Assistance to access and maintain employment or higher education
- Assistance in coordinating or managing life stages, transitions and supports
- Assistance with daily personal activities
- Assistance with daily life tasks in a group or shared living arrangement
- Development of daily living and life skills
- Participation in community, social and civic activities
- Specialised supported employment
- Group and centre based activities
- High intensity daily personal activities plus Module 1 when required
- Specialist behaviour support plus Module 2
- Supporting people with restrictive practices plus Module 2a
- Early intervention supports for early childhood plus Module 3
- Early intervention supports for early childhood and any other verification registration for sole trader/partnerships only – modified certification plus Module 3
- Specialist support coordination and plus Module 4
Module 5 only
- Specialised Disability Accommodation (SDA)
Verification applies to NDIS service providers (including corporate bodies and companies) delivering lower risk/lower complexity services and supports. Verification audits are assessed against the NDIS Practice Standards Verification Module – Required Documentation.
A verification audit is a desktop audit and includes reviewing documentation in relation to workers’ qualifications and expertise, processes, policies, and complaints and risk management. Verification audits occur ever three years as a stage 1 desktop audit.
Verification fees are offered at a one-off flat rate for clients with up to five employees. For clients with more than five, a small fee per employee is added.
Verification applies to the following registration groups:
- Accommodation/tenancy assistance
- Assistive products for personal care and safety
- Personal mobility equipment
- Assistance with travel/transport arrangements
- Vehicle modifications
- Home modification design and construction
- Assistive equipment for recreation
- Vision equipment
- Community nursing care
- Innovative community participation
- Specialised hearing services
- Household tasks
- Interpreting and translation
- Hearing equipment
- Assistive products for household tasks
- Communication and information equipment
- Exercise physiology and physical wellbeing activities
- Management of funding for supports in participant’s plan
- Therapeutic supports
- Specialised driver training
- Assistance animals
- Hearing services
- Customised prosthetics
Choosing QIP as your NDIS approved quality auditor
QIP is an approved quality auditor under the NDIS Commission. QIP has more than 25 years’ experience supporting health, community and human services providers nationwide. We've worked with disability service providers of all shapes, sizes and services, providing support with accreditation, certification and verification against many different sets of standards.
We are dedicated to working with each client to provide supportive, transparent, impartial and streamlined certification and verification in line with the NDIS (Approved Quality Auditors Scheme) Guidelines 2018.
The QIP Team understands that navigating the NDIS can be difficult. We have designed our systems and processes to guide our clients through their quality journey in line with the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.
For more information about how QIP complies with the Quality and Safeguarding Framework as defined by the NDIS Quality and Safeguards Commission and applies the relevant NDIS Practice Standards when conducting a certification or verification audit, please review our 'publicly available documentation'.
Dedicated, qualified and friendly QIP Client Liaison Officers provide support during the certification or verification process.
QIP’s experienced NDIS Auditors understand the disability environment and work together with each of our clients to find solutions to improve performance.
The QIP accreditation hub offers users library of useful information and resources, self-assessment software to assist with their assessment process.
QIP offers quotes with no pressure or sales jargon to service providers needing certification and verification assessment.