Disability & Human
Support Services
Disability and human support services provide care, and short-term and ongoing support to enhance the health and wellbeing of people across Australia. Support can range from housing to counselling, work opportunities to respite and everything in between.
Some disability and human support services and programs are provided or subsidised by national, state or territory governments, and other services are provided for by not-for-profit organisations or the private sector. Many disability and human support services require accreditation against a particular set of industry standards to qualify for associated funding.
QIP is committed to supporting disability and human support service providers on their quality improvement journey with a variety of accreditation offerings, personalised support and resource offerings.
Disability
Disability service providers wishing to remain registered with the National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (the NDIS Commission) will be required to be audited to achieve either certification or verification against applicable components of the NDIS Practice Standards and Quality Indicators. Components are determined according to the types of supports and services they deliver and the structure of their organisation.
QIP’s application to be an Approved Quality Auditor under the scheme is in the final stages of the approval process.
This approval will enable QIP to audit disability service providers against the NDIS Practice Standards and Quality Indicators.
Human support services
QIP also provides accreditation services under multiple human support services standards and frameworks, including:
- Australian Retirement Village Accreditation Scheme (ARVAS) Standards
- Australian Service Excellence Standards (ASES)
- Early Childhood Intervention (ECI) Standards, Victoria
- Human Services Standards, Victoria
- National Standards for Mental Health Services
- The Northern Territory Quality and Safeguarding Framework
- The QIC Health and Community Services Standards
- Rainbow Tick Standards
- Human Service Quality Framework
- ISO 9001:2015
What QIP offerings are right for your organisation? Contact us to gain advice or a tailored quote
Benefits of accreditation
Consumer confidence
Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.
Reduce business risk
Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.
Quality team
Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.
Industry benchmark
Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.
Quality improvement
Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.
Enhanced services
Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.
How QIP supports organisations
Dedicated and personalised support
QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software – ‘AccreditationPro’ streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards
Access to online resources and education
QbAY – QIP’s online resource and education library provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards
Regular news and e-newsletters
QIP publishes an electronic e-newsletter distributed exclusively to our clients. Each publication keeps our clients up-to-date with industry and organisational news, as well as helpful tips relating to accreditation and the Standards. Specific e-bulletins are distributed if urgent accreditation updates are released, advising of any changes to processes, systems, Standards or evidence requirements.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.
Become part of our online community
Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.
