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Disability & Human
Support Services

Disability & Human
Support Services

Disability and human support services provide care, and short-term and ongoing support to enhance the health and wellbeing of people across Australia. Support can range from housing to counselling, work opportunities to respite and everything in between.

Some disability and human support services and programs are provided or subsidised by national, state or territory governments, and other services are provided for by not-for-profit organisations or the private sector. Many disability and human support services require accreditation against a particular set of industry standards to qualify for associated funding.

QIP is committed to supporting disability and human support service providers on their quality improvement journey with a variety of accreditation offerings, personalised support and resource offerings.

Disability

The National Disability Insurance Agency (NDIA), NDIS Quality and Safeguards Commission (NDIS Commission) and state and territory governments are currently developing a national approach to regulating, safeguarding and quality assurance as a part of the National Disability Insurance Scheme (NDIS).

From 1 July 2018, the NDIS Commission became responsible for all NDIS registered service providers in New South Wales and South Australia and will progressively begin operating in the other states and territories to provide national consistency by 2020.

Find out more about the NDIS in your area:

What QIP offerings are right for your organisation?
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Benefits of accreditation

Consumer confidence

Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.

Reduce business risk

Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.

Quality team

Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.

Industry benchmark

Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.

Quality improvement

Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.

Enhanced services

Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.

How QIP supports organisations

Support
Accreditation Hub
AccreditationPro
Resources & Education
News & updates
Assessment Team
Celebrate
Connect
Support

Dedicated and personalised support

QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.

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Accreditation Hub

QIP’s accreditation hub

The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements.  It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.

 

AccreditationPro

Access to AccreditationPro

QIP’s online self-assessment software – ‘AccreditationPro’ streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards

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Resources & Education

Access to online resources and education

QbAY – QIP’s online resource and education library provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards

News & updates

Regular news and e-newsletters

QIP publishes an electronic e-newsletter distributed exclusively to our clients. Each publication keeps our clients up-to-date with industry and organisational news, as well as helpful tips relating to accreditation and the Standards. Specific e-bulletins are distributed if urgent accreditation updates are released, advising of any changes to processes, systems, Standards or evidence requirements.

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Assessment Team

Highly trained assessment teams

QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.

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Celebrate

Celebrating the achievement of accreditation

Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.

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Connect

Become part of our online community

Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.

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We understand that your organisation is unique.
Discuss your accreditation needs with us!