Disability & human services
As one of Australia's most experienced not-for-profit accreditation, certification and verification providers, QIP has been supporting disability and human service providers for more than 25 years. We work with multiple human service standards and frameworks and with service providers of varying size and scope.
We are currently supporting more than 6,000 health, community and disability service organisations – including in regional and remote areas – to improve their systems, processes, culture and service delivery to better meet the needs of their consumers.
For us, it’s not just about the audit process. QIP is committed to your long-term success and improving the lives of the people you work with.
We have developed (and are always improving on) a suite of support systems to help you understand and successfully implement a consumer-centric culture and deliver high-quality service through staff engagement and continuous quality improvement.
QIP welcomes your enquiry. No matter where you are located or what type of disability or human service you deliver, any discussions or quotes we provide are completely obligation-free.
QIP is committed to supporting disability and human support service providers on their quality improvement journey with a variety of accreditation offerings, personalised support and resource offerings.
Benefits of accreditation
Consumer confidence
Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.
Reduce business risk
Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.
Quality team
Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.
Industry benchmark
Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.
Quality improvement
Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.
Enhanced services
Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.
Human support services
With more than 25 years’ experience supporting health, community and human services providers nationwide, we've worked with disability service providers of varying size and scope of service. QIP provides accreditation services under multiple human support services standards and frameworks, including:
- Australian Retirement Village Accreditation Scheme (ARVAS) Standards
- Australian Service Excellence Standards (ASES)
- Human Services Standards, Victoria
- National Standards for Mental Health Services
- National Disability Insurance Scheme (NDIS)
- The QIC Health and Community Services Standards
- Rainbow Tick Standards
- Human Service Quality Framework (HSQF)
- ISO 9001:2015
How QIP supports organisations
Tailored support
QIP has trained QIP Client Liaison Teams on hand to answer any questions clients may have about their accreditation, certification or verification. With expert knowledge of each of the standards or frameworks, evidence requirements and the self-assessment process, QIP’s Client Liaison Teams provide clients with on-going advice throughout their cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.
Access to online resources and education
QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.
Regular news and e-newsletters
Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement.
The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.
Become part of our online community
Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.
