Retirement Village, Aged Care Services and Support
In today’s complex and compliance driven environment, retirement village owners, aged care services and support operators, residents, family members and consumers seek assurance in knowing that their village and/or aged care support service provider is operating at a safe and optimum level, while also considering inclusivity needs to ensure they feel welcomed and understood.
Recognising the challenges faced by retirement villages and aged care support services, QIP has a variety of accreditation offerings to support providers and reassure their consumers. Organisations can engage in one or multiple accreditation frameworks to enhance their service delivery to best meet the needs of their community.
Accreditation to support LGBTI-inclusiveness
Many older LGBTI Australians have lived through a time in the nation’s history when they suffered stigma, discrimination, criminalisation, family rejection and social isolation and it is therefore important that these consumers know that they will be welcomed, understood and provided with appropriate and inclusive support when choosing a retirement village or engaging with aged care support services.
In 2012, the Australian Government announced the National LGBTI ageing and aged care strategy. This strategy demonstrates a commitment to ensuring equitable access to high quality, culturally appropriate aged care for all LGBTI people.
The Rainbow Tick Standards and accreditation program is a voluntary program which aims to address the service inequities for LGBTI people by assisting health and human services to understand and respond to the needs of their LGBTI consumers.
Receiving a Rainbow Tick supports retirement villages and aged care support services in demonstrating a commitment to valuing diversity and inclusive practice while identifying that the organisation provides a more positive service experience for members of the LGBTI community.
Retirement Village accreditation
For most village residents, there are a variety of questions that go through their mind before making the important decision of which retirement village to choose.
- Does the village pay attention to safety and security?
- Will the village provide a quality living environment?
- Does the village appear well managed?
- Does the village have plans in place for future improvements?
Retirement village accreditation against the International Retirement Community Accreditation Scheme (IRCAS) Standards ensures that you can be confident the answer to these questions is yes.
Villages that have met the requirements of the IRCAS Standards are able to demonstrate that appropriate facilities are in place. This ensures residents can access services and amenities which positively impact their wellbeing, independence and lifestyle.
Their focus on continuous quality improvement takes residents’ feedback into consideration when evaluating and improving resident service delivery and the overall village environment.
Meeting the IRCAS Standards encourages village owners, operators and staff to be educated and engaged in the provision of quality living and a safe environment.
Aged Care Support Services accreditation
Aged Care Support Services have the option to achieve ‘whole-of-organisation’ accreditation against the QIC Health and Community Services Standards.
The QIC Standards support service providers and organisations to improve consumer and community engagement, diversity and cultural appropriateness, management systems, governance and service delivery while committing to a cycle of continuous quality improvement.
Achievement of QIP accreditation against the QIC Standards takes a commitment to quality improvement, teamwork, a drive to build organisational capacity and a focus on enhancing provision of service and care for consumers.
Some aged care support services also offer clinical and diagnostic imaging services. Learn more about accreditation against the National Safety and Quality Health Service (NSQHS) Standards and Diagnostic Imaging Accreditation Scheme (DIAS) Standards.
What QIP offerings are right for your organisation? Contact us to gain advice or a tailored quote
Benefits of accreditation
Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.
Reduce business risk
Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.
Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.
Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.
Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.
Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.
How QIP supports organisations
Dedicated and personalised support
QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software – ‘AccreditationPro’ streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards
Access to online resources and education
QbAY – QIP’s online resource and education library provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards
Regular news and e-newsletters
QIP publishes an electronic e-newsletter distributed exclusively to our clients. Each publication keeps our clients up-to-date with industry and organisational news, as well as helpful tips relating to accreditation and the Standards. Specific e-bulletins are distributed if urgent accreditation updates are released, advising of any changes to processes, systems, Standards or evidence requirements.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.