In today’s complex and compliance driven environment, retirement village owners, aged care services and support operators, residents, family members and consumers seek assurance in knowing that their village and/or aged care support service provider is operating at a safe and optimum level, while also considering inclusivity needs to ensure they feel welcomed and understood.

Recognising the challenges faced by retirement villages and aged care support services, QIP has a variety of accreditation offerings to support providers and reassure their consumers. Organisations can engage in one or multiple accreditation frameworks to enhance their service delivery to best meet the needs of their community.

Accreditation to support LGBTI-inclusiveness

Many older LGBTI Australians have lived through a time in the nation’s history when they suffered stigma, discrimination, criminalisation, family rejection, and social isolation and it is therefore important that these consumers know that they will be welcomed, understood and provided with appropriate and inclusive support when choosing a retirement village or engaging with aged care support services.

The Australian Government Department of Health has provided information on working with diverse groups in aged care.

The Rainbow Tick Standards and accreditation program is a voluntary program that aims to address the service inequities for LGBTI people by assisting health and human services to understand and respond to the needs of their LGBTI consumers.

Receiving a Rainbow Tick supports retirement villages and aged care support services in demonstrating a commitment to valuing diversity and inclusive practice while identifying that the organisation provides a more positive service experience for members of the LGBTI community.

Retirement Village accreditation

The Australian Retirement Village Accreditation Scheme (ARVAS) is the exclusive industry accreditation scheme for retirement villages, communities and seniors housing operators in Australia. ARVAS aims to provide village residents and their families assurance in the quality of their community.

ARVAS has been created jointly by the Property Council of Australia and Leading Age Services Australia (LASA) and replaces previous industry schemes, including Lifemark and the International Retirement Community Accreditation Scheme (IRCAS).

QIP is the authorised accreditation provider against the ARVAS Standards on behalf of the Property Council and LASA, with relevant sector experience having accredited against the IRCAS Standards for LASA and Aged and Community Services Australia (ACSA) since 2011.

Aged Care Support Services accreditation

Aged Care Support Services have the option to achieve ‘whole-of-organisation’ accreditation against the QIC Health and Community Services Standards.

The QIC Standards support service providers and organisations to improve consumer and community engagement, diversity and cultural appropriateness, management systems, governance and service delivery while committing to a cycle of continuous quality improvement.

Achievement of QIP accreditation against the QIC Standards takes a commitment to quality improvement, teamwork, a drive to build organisational capacity and a focus on enhancing provision of service and care for consumers.

Some aged care support services also offer clinical and diagnostic imaging services. Learn more about accreditation against the National Safety and Quality Health Service (NSQHS) Standards and Diagnostic Imaging Accreditation Scheme (DIAS) Standards.

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Benefits of accreditation

Consumer confidence

Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.

Reduce business risk

Provides a platform for ongoing review, monitoring and improvement of health services’ systems, processes and culture; this enables risk management and mitigation.

Quality team

Educating and engaging teams in the process of quality improvement can build a culture of quality among staff.

Industry benchmark

Offers confidence to stakeholders of the service delivery provided and assists organisations to meet regulatory requirements for funding incentives.

Quality improvement

Reflects an organisation’s commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.

Enhanced services

Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.

How QIP supports organisations

Dedicated and personalised support

QIP Client Liaison team - QIP has a team of professionally trained Client Liaison Officers on hand to answer any questions clients may have about accreditation. With expert knowledge of the Standards, evidence requirements and the self-assessment process, QIP’s Client Liaison Officers are dedicated to providing clients with on-going support throughout their accreditation cycle.

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QIP’s accreditation hub

The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements.  It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.

Access to AccreditationPro

QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.

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Access to online resources and education

QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.

Regular news and e-newsletters

Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.

Highly trained assessment teams

QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.

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Celebrating the achievement of accreditation

Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement. The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.

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Become part of our online community

Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.

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We understand that your organisation is unique.
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