The National Disability Insurance Scheme (NDIS) is Australia’s national disability support system. The NDIS Quality and Safeguards Commission (the NDIS Commission), is an independent agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission is working with NDIS participants, service providers, workers and the community to introduce a nationally consistent approach to disability support so participants can access services and supports that promote choice, control and dignity.

Under the NDIS Commission, NDIS providers are required to be nationally consistent and responsive to an expanding market. NDIS providers fall into one of 37 NDIS registration groups, which determine which NDIS Standards apply to each organisation.

NDIS verification applies to NDIS providers that deliver lower risk/lower complexity services and supports. Providers completing verification are assessed against the NDIS Practice Standards Verification Module – Required Documentation.

Unsure if NDIS verification is right for you?

NDIS service providers requiring verification audits

Verification applies to NDIS service providers (including corporate bodies and companies) delivering lower risk/lower complexity services and supports. Verification audits are assessed against the NDIS Practice Standards Verification Module – Required Documentation.

verification audit is a desktop audit and includes reviewing documentation in relation to workers’ qualifications and expertise, processes, policies, and complaints and risk management. Verification audits occur ever three years as a stage 1 desktop audit.

Verification fees are offered at a one-off flat rate for clients with up to five employees. For clients with more than five, a small fee per employee is added.

Verification applies to the following registration groups:

  • Accommodation/tenancy assistance
  • Assistive products for personal care and safety
  • Personal mobility equipment
  • Assistance with travel/transport arrangements
  • Vehicle modifications
  • Home modification design and construction
  • Assistive equipment for recreation
  • Vision equipment
  • Community nursing care
  • Innovative community participation
  • Specialised hearing services
  • Household tasks
  • Interpreting and translation
  • Hearing equipment
  • Assistive products for household tasks
  • Communication and information equipment
  • Exercise physiology and physical wellbeing activities
  • Management of funding for supports in participant’s plan
  • Therapeutic supports
  • Specialised driver training
  • Assistance animals
  • Hearing services
  • Customised prosthetic

Steps to NDIS verification with QIP

Step 1 – Renew or make an application for NDIS registration with the NDIS Commission

To renew or make an application for NDIS registration, you need to complete an online NDIS registration application form within the ‘NDIS Commission portal’ – a secure website for providers to manage their interactions with the Commission and services with their clients (go to the NDIS provider application form).

Select your registration groups.

Complete a self-assessment against the NDIS Practice Standards and Quality Indicators relevant to the supports and services you deliver to NDIS participants.

The self-assessment part of your application is important because:

  • It provides you with an opportunity to reflect on and detail the essential components of your business to ensure you are NDIS ready
  • It is the focus of the verification audit
  • The verification audit is a review of your self-assessment
  • The higher the quality of your self-assessment and the documents you provide at this time, the more streamlined the audit process and the better the outcome.

When you have completed your self-assessment, submit your online application form. Once you hit ‘submit’ your application cannot be retrieved.

The NDIS Commission will email you an initial scope of audit which summarises your NDIS registration requirements and will state whether you need to undergo a verification or certification audit.

Step 2 – contact QIP to request a quote for a verification audit

Within your NDIS Commission portal, select QIP as your approved quality auditor and request a quote for a verification audit or contact us directly.

P 1300 888 329 | E ndis@qip.com.au

QIP offers a one-off flat rate for verification clients with up to and including five workers. A modest per-worker fee is added for upwards of five workers.

If you receive quotes form more than one quality auditor, be sure to carefully scrutinise them to ensure you are comparing like with like. Different auditors use different methods to calculate and display costs, particularly in relation to client support.

As a not-for-profit, we strive to keep our prices affordable and our fees are and will always be clear and transparent – we do not hide any or surprise you with any extra fees. QIP quotes are easy to understand and includes unlimited client support. We do not hide or surprise you with extra fees.

Step 3 – accept QIP quote and commence audit planning

Accept QIP’s quote and start working with your assigned QIP Client Liaison Officer to start planning for your verification audit.

We will review your scope of audit and confirm details such as your registration groups, number of workers and participants.

It is your responsibility to ensure QIP is advised of any changes to your scope of audit and we will ensure it is accurate prior to the audit commencing.

If any variations are found, you are required to complete a 'variation of registration form' for submission to the NDIS Commission to ensure your record on the Commission's system is accurate.

Step 4 – verification audit and its findings

The verification audit is a desktop review of the information and documentation you provided in the self-assessment section of your NDIS registration application. It is completed by the auditor electronically with no requirement for a site visit.

The auditor will review the responses and documents you provided during your self-assessment, and any prior NDIS verification outcomes, corrective actions and audit reports.

The auditor can and will ask you to provide any additional information or documentation required to accurately and comprehensively carry out the audit.

We will provide you with a draft report of the auditor’s findings.

You will have the opportunity to address any areas of non-conformities before the final report is submitted to the NDIS Commission.

QIP submits the final report to the NDIS Commission (including any corrective actions required to address non-conformities) to be included in their assessment of your application. The Commission’s assessment includes the outcomes of the audit and a suitability assessment of your organisation and key personnel.

The Commission will make a decision and advise you if your application has been successful.

Step 5 – verification (the NDIS Commission makes the decision)

Successful applicants will receive a certificate of registration from the NDIS Commission outlining the services or supports you are registered to provide, the period of registration, and any conditions you must follow to keep your registration.

You will be listed on the NDIS provider register and participants of all types can now access your services.

You enter your ‘quality improvement cycle’ until you are required to undergo a re-verification audit in three years, no earlier than six months prior to your registration renewal date.

Make sure you utilise the resources available in your QIP accreditation hub to help quality improvement and stay up-to-date with revised expectations/compliance requirements.

Unsuccessful applicants may contact the NDIS Commission to request a review within three months of the decision.

Contact QIP