The Australian Retirement Village Accreditation Scheme (ARVAS) will be the new exclusive accreditation scheme for retirement village and seniors housing operators. ARVAS is co-owned by two organisations that represent the owners and operators of retirement villages and seniors housing: Property Council of Australia and Leading Age Services Australia (LASA).
ARVAS replaces two previous schemes, Lifemark and International Retirement Community Accreditation Scheme (IRCAS). As part of ARVAS’ development, an entirely new set of national standards has been devised, to reflect the various elements of a resident’s experience within a retirement village and evolving service offerings within villages.
The ARVAS Standards are designed to work directly with the Retirement Living Code of Conduct, which comes into full effect from 1 January 2020, is the sector’s self-assessment tool. Any organisation wishing to apply for accreditation under ARVAS must be an active subscriber to the Retirement Living Code of Conduct.
The ARVAS Standards
The ARVAS Standards, currently in draft and published for industry consultation and feedback comprise seven quality areas:
- Standard 1 – Community Management The Community is managed efficiently and effectively; the manager is a positive and proactive leader of the team with a strong customer service orientation.
- Standard 2 – Human Resource Management – Employment management practices ensure that the quality and quantity of staff are sufficient to meet operational needs.
- Standard 3 – Resident Entry and Exit – Processes for managing resident entry and exit are effective and focus on a positive resident experience.
- Standard 4 – Resident Engagement and Feedback – Engages residents effectively.
- Standard 5 – Environment, Services and Facilities- The environment, service and facilities are managed in accordance with contractual obligations and managed effectively.
- Standard 6 – Safety and Security – Processes for managing safety and security are effective.
- Standard 7 – Resident Care (where applicable) – Residents receive safe, high quality care consistent with their needs and preferences.
Each standard is comprised of criteria; each criterion is comprised of indicators and the Standards are supported by explanatory notes for practical application.
Assessment is undertaken at indicator level; however, ratings are applied at the level of the indicators, criterion and standards. For accreditation against the ARVAS Standards, there will be two ratings, ‘met’ and ‘not met’ for each indicator.
Interested in becoming accredited against the ARCAS Standards with QIP? Expressions of interest are now openSUBMIT EOI FOR ARVAS
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