NDIS Practice Standards
National Disability Insurance Scheme (NDIS) Practice Standards
Important update regarding QIP’s NDIS services
Following careful consideration, QIP will conclude the delivery of NDIS verification and certification audit services on 30 April 2026.This planned withdrawal follows a strategic review of our ongoing participation in the NDIS Scheme. It reflects our commitment to delivering services in a way that is sustainable, responsible and aligned with regulatory obligations.
As part of this transition, QIP is no longer accepting new NDIS clients.
We acknowledge that this change may cause some inconvenience, and we remain focused on supporting our clients and auditors through this period. Our priority is to ensure that all affected providers experience a smooth and well-managed transition.
What you need to know
- All impacted clients and auditors were contacted in late January 2026 to advise them of QIP’s decision to withdraw from the NDIS scope of services. If you did not receive this communication, please contact your QIP Client Liaison Officer as soon as possible.
- All scheduled assessments between now and 30 April 2026 will proceed as planned, in full compliance with the NDIS Quality and Safeguards Commission and JASANZ requirements.
- Clients with accreditation expiring after 30 April 2026 have been advised to engage a new approved quality auditor to maintain their NDIS registration. QIP will not be able to conduct NDIS audits after this date.
- The NDIS Quality and Safeguards Commission and JASANZ have been formally notified, and QIP is working collaboratively with both organisations to ensure a compliant, coordinated transition.
Looking for a new NDIS auditing agency?
Visit the NDIS Commission’s website to view a list of approved quality auditors.
We’re here to help
The QIP NDIS Team remains available to support you throughout this transition. Please contact your Client Liaison Officer, email us at teamndis@qip.com.au or call 1300 888 329.
We sincerely thank all providers and auditors we’ve worked with as part of our NDIS service delivery. It has been a privilege to be part of your NDIS registration journey.
QIP continues to deliver accreditation services across a range of other standards and frameworks. If you have questions about our broader scope of services, please reach out to our team for personalised guidance and support.
The National Disability Insurance Scheme (NDIS) is Australia’s national disability support system. It is implemented by the NDIS Quality and Safeguards Commission (the NDIS Commission).
The Commission works with NDIS participants, service providers, workers and the community to introduce a nationally consistent approach to disability support. This is so participants can access NDIS supports and services that promote choice, control and dignity.
The Commission is an independent agency established to improve the quality and safety of supports and services. They accomplish this by ensuring registered disability service providers are audited against the NDIS Practice Standards and Quality Indicators (NDIS Practice Standards).
NDIS certification or verification?
Every NDIS service provider is different. The Commission needs providers to be grouped, so they are nationally consistent. When applying for registration, providers let the Commission know which registration groups they deliver. The pathways are certification or verification.
Certification is required for providers delivering more complex and/or higher-risk supports and services. Providers completing certification are assessed against NDIS Practice Standards and Quality Indicators.
Verification applies to providers that deliver lower risk/lower complexity services and supports. Providers completing verification are assessed against the Verification Module – Required Documentation.
Below we break down what a certification audit is, what a verification audit is and the differences between them. We also show how the Commission determines which pathway (registration group) a provider should take.
Certification
Certification is required for NDIS providers delivering more complex and/or higher risk supports and services. Providers completing certification are assessed against the NDIS Practice Standards.
A certification audit has two parts. The first is a desktop self-assessment (completed by the provider at their place of work), called ‘initial stage 1 audit’.
This is followed by a stage 2 audit, which is on-site at the place of work. After this, if the provider meets all requirements, they will be awarded certification for three years. This three-year period is known as a cycle. Halfway through the cycle, a mid-term audit occurs, which is similar to the initial state 1 audit.
Provider differences – the size of the organisation, number of sites, types of services (known as registration groups) – are what makes up QIP's obligation free quote.
Verification
Verification applies to NDIS service providers (including corporate bodies and companies) delivering lower risk/lower complexity services and supports. Verification audits are assessed against the Verification Module – Required Documentation.
A verification audit is a desktop self-assessment which is completed by the provider at their place of work. It includes reviewing documents for their workers’ qualifications and expertise, processes, policies, and complaints and risk management.
After this audit has been reviewed, if the provider meets all requirements, they will be awarded verification for three years. This three year period is known as a cycle.
Verification fees are a one-off flat rate for clients with up to five employees. For clients with more than five, a small fee per employee is added.
Whistleblower policy
At QIP, we uphold integrity and transparency. Our Whistleblower Policy provides a safe and confidential way to report misconduct, fraud, or ethical concerns. We ensure fair handling, legal protection, and no retaliation for whistleblowers. Reports can be made anonymously and will be thoroughly investigated. View our Whistleblower Policy here.